eLearning Program Manager

Role overview

eLearning Program Manager at Tudip Technologies

Should have experience in similar roles leading/managing global projects, which is essential for this role.

Responsibilities

• Ensure staffing and performance levels are correct to handle appropriate amounts of work volume.

Required qualifications

• Qualification Required Educational Qualification: BE/BTech or MCA.

Employment details

• Location: India

Additional role details

• e Learning Program Manager
• e Learning Program Manager is responsible for managing the e-learning platform for one of our premium clients.
• He will be responsible for delivering programs in a fast
• paced culture.
• Role & Responsibilities Analyze projected work volume and allocate resources to team leads based on capacity availability, SLA targets.
• Coordinates with Team Leads and resources as needed to ensure on-time deliverables.
• Analyze workload, capacity planning and resource allocation forecasting.
• Participate and present data to discuss trends, status and action plans to meet targets.
• Communicate necessary real time and proactive adjustments to the workforce plan based on changing volume.
• Effectively lead, motivate and direct the workgroup while being flexible in a changing environment.
• Effective communication to internal and external stakeholders on Operation status and changes.
• Should have 5+ years of hands-on progressive project management work experience in e-learning platforms.
• Should have experience in running 24*7 operations.
• Should have hands-on experience in Reporting, building Weekly, Monthly and Quarterly reports.
• Should have excellent communication (written and verbal skills), influencing and presentation skills, with excellent attention to detail.
• Should be able to communicate with the client, understand client requirements and provide data required by the client in a timely manner.
• Should be result-oriented and should have proven ability to reach and exceed goals/targets in a dynamic environment.
• Should have proven skills in developing effective partnerships with key stakeholders and providing leadership support for driving change initiatives.
• Should have hands-on experience with a strong working knowledge of project management practices, ticket management tools and modern communication tools like Slack