Senior Associate - Operations - Government Partnership

# Job Title: Senior Associate - Operations - Government Partnership Job Location: Gurgaon Experience: 1-2 years Job Type: Full-time ## About Filo Imagine a world where every student had a personal teacher available to them in seconds, whenever they needed, 24x7 Filo is the world's only online instant live tutoring platform built to bring the power of one-to-one high-frequency learning to students from all backgrounds. With Filo, a student is never stuck while studying and can connect to a teacher for a live one-to-one video session within 60 seconds at a click of a button, 24x7. More than 5 million students across 25 countries have leveraged Filo in their day to day learning. Having won 5 National Awards from the government of India, Filo is one of the most leading education products in the public education sector. Filo takes care of any gaps in a student's understanding throughout the year, making their daily learning process extremely effective. Which is reflected in their academic performance in a short period of time. Since students are the ones setting up the agenda for these instant-classes, it works as per every student's pace and understanding. Teachers are instantly matched by Filo's patented algorithms from 60,000 Filo experts based on the student's profile and needs. With Filo, students can: - Connect to a live teacher over a one-to-one video call, in under 60 seconds, 24x7 - yes even at 4 a.m. on Sunday - Unblock their learning whenever they are stuck while self-studying at home - Completely remove the problem of ‘shyness’ among students - Inculcate a habit of asking questions in a personal one-to-one setup - Improve performance by learning what they need at their pace - Build confidence among students for peer conversations ## Job Summary We are looking for a Senior Calling Associate with 1–2 years of experience in calling or a similar role. The candidate should have prior experience in handling a team and managing day-to-day calling operations. The role involves monitoring team performance, guiding team members, and ensuring smooth execution of calling activities. The candidate should have strong communication, leadership and problem-solving skills. ## What you'll do - Team Handling: Manage a team of calling associates and ensure smooth coordination of daily activities.

• Performance Monitoring: Track team performance and ensure assigned calling targets and productivity goals are achieved.
• Team Guidance: Provide regular guidance, feedback and support to team members to improve their performance.
• Calling Operations: Oversee daily calling activities and ensure effective communication with students and parents.
• Quality Management: Monitor call quality and ensure professional and effective communication during customer interactions.
• Training & Development: Support new and existing team members by helping them improve their calling approach and communication skills.
• Reporting: Maintain daily team performance reports and share relevant updates with the concerned team.
• Issue Resolution: Identify challenges faced by team members and help resolve operational issues effectively.
• Follow-ups: Ensure timely completion of required follow-ups and maintain consistency in daily calling activities. ## What we're looking for - Team Handling Experience: Prior experience in managing or supervising a team is required.
• Communication Skills: Strong verbal communication skills in Hindi and English with the ability to communicate confidently and clearly.
• Leadership Skills: Ability to take ownership, guide team members and maintain a positive working environment.
• Target-oriented Approach: Ability to work with defined targets and maintain consistent team productivity.
• Problem-solving Skills: Ability to identify issues quickly and take appropriate action to resolve them.
• Data & Reporting: Basic knowledge of Excel/Google Sheets for maintaining performance records and preparing reports.
• Technology Proficiency: Comfortable using calling tools, mobile applications, web applications and basic digital platforms.
• Adaptability: Ability to work in a fast-paced environment and manage multiple responsibilities effectively.
• Work Schedule: Willingness to work 6 days a week, Monday to Saturday.
• Location: Willingness to work from the Filo Gurugram office.