Cloud Operations Engineer

Role overview

Cloud Operations Engineer at MongoDB

<p>We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.</p>

Required qualifications

• <li>Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 8 years)</li>

Employment details

• Location: Bengaluru

About the employer

• <li>MongoDB</li>
• <p>MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.
• Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.</p>
• <p>Our compass at MongoDB is our <a href="https://www.mongodb.com/company">Leadership Commitment,</a> guiding how and why we make decisions, show up for each other, and win.
• <p>MongoDB is an equal opportunities employer.</p>

Benefits

• <p>To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. <a href="https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb">From employee affinity groups, to fertility assistance and a generous parental leave policy</a>, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.<a href="https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB</a>, and help us make an impact on the world!</p>

Additional role details

• <h3>Responsibilities</h3>
• <ul>
• <li>Successfully co-ordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base</li>
• <li>Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools</li>
• <li>Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents</li>
• <li>Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution</li>
• <li>Automate routine monitoring and troubleshooting tasks</li>
• <li>Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution</li>
• <li>Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure</li>
• <li>Inform executive leadership and escalation management personnel of major outages</li>
• <li>Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)</li>
• </ul>
• <h3>Requirements</h3>
• <li>Expertise with Linux system administration, configuration, troubleshooting</li>
• <li>Experience in monitoring, system performance data collection and analysis, and reporting</li>
• <li>Expertise with networking technologies like DNS, TCP/IP, etc</li>
• <li>Knowledge of database operations and concepts.</li>
• <li>Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)</li>
• <li>We need intermediate proficiency in scripting or coding</li>
• <li>A CS/CE degree or equivalent experience</li>
• <li>At least 1 of the following programming languages: Java, Go, Python, Javascript</li>
• <li>A keen interest in learning new things</li>
• <h3>Special requirements</h3>
• <li>Willingness to work in 1st Shift (7:30 am IST to 3:30 pm IST).</li>
• <li>Willingness to work from Wednesday - Sunday or vice versa</li>
• <h3>Nice To Have</h3>
• <li>Splunk</li>
• <li>Kubernetes</li>
• <h3>About MongoDB</h3>
• We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
• MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
• <p>With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.</p>
• It’s what makes us MongoDB. </p>
• <p>MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
• To request an accommodation due to a disability, please inform your recruiter.</p>
• <table class="fields">
• <tbody>
• <tr>
• <td>Requisition ID</td>
• <td data-provides="requisition_id">3273541776</td>
• </tr>
• </tbody>
• </table>