Technical Services Engineer

Role overview

Technical Services Engineer at MongoDB

The position will be based in our Gurugram office.

<p>The ideal candidates should have strong technical experience in more than one of the following areas</p>

<li>In 6 months, you will be comfortable working frontline with our customers.

<li>In 12 months, you will work on gaining expertise to be a part of a technical experts group within MongoDB and will be helping your peer engineers in advance diagnostics.

Also, you will be encouraged to handle technical escalations independently.</li>

Responsibilities

• You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be.
• You will also complete the MongoDB Certified DBA Associate exam.</li>

Employment details

• Location: Gurugram

Application details

• <li>Experience analyzing issues holistically, from the application tier through the database, down to the storage</li>

About the employer

• <p>MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
• With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.</p>
• Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure.
• Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to help our customers be successful with MongoDB.</p>
• <p><em>You do not need to have prior experience with MongoDB.
• <li>In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem.
• <h3>About MongoDB</h3>
• MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
• <p>With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.</p>
• It’s what makes us MongoDB. </p>
• <p>MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.

Additional role details

• We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.
• Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure.
• Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers.
• <p>MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems.
• This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems).
• <p>We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
• The standard work week will be Sunday to Thursday, every week.</p>
• <h3>Cool things you’ll do</h3>
• <p>You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between.
• You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.
• And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.</p>
• <h3>What you need</h3>
• <p>You should have 5+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.</p>
• <ul>
• <li>Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting</li>
• <li>Understand core Kubernetes concepts, including containers, namespaces, custom resources and multi-cluster deployments</li>
• <li>Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)</li>
• <li>Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching</li>
• <li>Experience building and maintaining complex mission-critical production database systems</li>
• <li>Broad awareness of customer workloads and use cases, including performance, availability, and scalability</li>
• <li>Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.</li>
• <li>Desire and ability to rapidly learn a wide variety of new technical skills</li>
• </ul>
• <p>If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).</p>
• <p>You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time.
• There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount.
• We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential.
• We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.</p>
• We can teach you that!</em></p>
• <h3>Bonus Points</h3>
• <li>Experience managing large scale databases (e.g. RDBMS, NoSQL)</li>
• <li>Experience with authentication systems such as LDAP, Kerberos, AD</li>
• <li>Experience using or managing MongoDB</li>
• <li>Experience using distributed version control systems, and in particular git</li>
• <li>Experience using any cloud services stack such as AWS, Azure or GCP</li>
• <li>Experience with virtualization, Docker, Kubernetes (including CLI), ability to inspect resource / container status using relevant utilities and commands</li>
• <h3>Success Measures</h3>
• You will complete New Hire Training.</li>
• <p>MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market.
• We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
• Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.</p>
• <p>Our compass at MongoDB is our <a href="https://www.mongodb.com/company">Leadership Commitment,</a> guiding how and why we make decisions, show up for each other, and win.
• <p>To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. <a href="https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb">From employee affinity groups, to fertility assistance and a generous parental leave policy</a>, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.<a href="https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB</a>, and help us make an impact on the world!</p>
• To request an accommodation due to a disability, please inform your recruiter.</p>
• <p>MongoDB is an equal opportunities employer.</p>
• <p><em>Req ID - 3273536189</em></p>