Global People Support - People Ops Manager

Role overview

Global People Support - People Ops Manager at Stripe

Required qualifications

• <li>Minimum 7+ years of people and operations management experience</li>

Employment details

• <li>Understanding of overall HR lifecycle – <strong>Core HR</strong>, Benefits, Talent Mobility, Equity, Compensation, Exits etc</li>
• Location: Bengaluru

Application details

• <li>Deliver service improvement activity across HR through employing process improvement methodologies and the application of innovative thinking</li>

About the employer

• <p>About Stripe</p>
• Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
• Stripe’s People & Places Operations team will sit within the SDC and is a highly collaborative, cross-functional team that drives key support for the People and Places function.

Additional role details

• <h2><strong>About the job</strong></h2>
• <p>Who are we?</p>
• <p>Stripe is a financial infrastructure platform for businesses.
• Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
• That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career</p>
• <p><strong>About The Team</strong></p>
• <p>The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.
• We work with many different teams at Stripe.
• We are nimble and flexible individuals that can wear many different hats.
• We don’t mind working through ambiguity and love adding organization to chaos.
• We believe that success is not defined by any one individual, but rather by the collective work of the entire team</p>
• <p><strong>Key Responsibilities</strong></p>
• <ul>
• <li> Provide strategic HR leadership to HR Operations.
• Effectively manage, develop and engage the global team</li>
• <li>Ensure an exceptional employee experience by simplifying key processes</li>
• <li>Lead and implement HR initiatives and projects which are aligned within HR and Centers of Expertise (COE)</li>
• <li>Coordinate and lead key projects for improvement across HR</li>
• <li>Identify best practices that can be applied to improve work tasks and processes</li>
• <li>Promote and lead change</li>
• <li>Supports the administration and maintenance of HR systems while driving process and data integrity across the HR landscape</li>
• <li>Participate in and/or lead projects aimed at expanding centralization, leverage technology to improve the employee experience, and discover actionable insights and recommend solutions </li>
• <li>Responsible for driving process consistency, data integrity and compliance to HR policies, procedures, data privacy, audit controls and regulatory requirements in all HR Service Center activities</li>
• <li>Serves as the escalation point for HR Operations guiding the root cause analysis, resolution and communication protocol</li>
• <li>Manage the case management system (Ops ticketing system) and team to establish service level agreements</li>
• <li>Partner with the HRIS team supporting HR technology upgrades</li>
• <li>Develop and maintain team standard operating procedures</li>
• <li>Oversees relevant employee data management to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered</li>
• <li>Track HR metrics to identify areas for improvement.
• Develop and implement counter-measures to correct identified misses to goals</li>
• </ul>
• <p><strong>Skills</strong></p>
• <li>Proficiency in verbal & written communication in English</li>
• <li>Good working knowledge of MS Office, MS Outlook; MS Excel.
• Proficiency is an advantage.</li>
• <li>Strong attention to details.</li>
• <li>Ability to analyze and identify patterns in large data sets.</li>
• <li>Decision making aptitudes based on given guidelines and in ambiguous contexts.</li>
• <li>Must be comfortable working with large data sets.</li>
• <li>Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner.</li>
• <p><strong>Minimum Requirements</strong></p>
• <li>Education - Grad/Post Grad in human resources or a related discipline</li>
• <li>Desired 12+ years of overall experience</li>
• <li>Experience with HR systems such as Workday, Greenhouse, Confluence and Salesforce</li>
• <li>Ability to manage multiple projects simultaneously with minimal supervision</li>
• <li>Excellent leadership skills, data analytical & presentation skills, Written & Communication skills</li>