Monetization Operations Analyst

Role overview

Monetization Operations Analyst at Stripe

<p>We're looking for someone who meets the minimum requirements to be considered for the role.

Responsibilities

• You'll help us improve user experience through accurate and timely onboarding of contracts and workflows, and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.</p>

Employment details

• Location: Bengaluru

Application details

• If you meet these requirements, you are encouraged to apply.

About the employer

• <h3>About Stripe</h3>
• Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
• FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe.</p>

Additional role details

• <h2>Who we are</h2>
• <p>Stripe is a financial infrastructure platform for businesses.
• Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
• That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p>
• <h3>About the team</h3>
• <p>The Finance Operations (FinOps) team provides and enhances core business services that are the backbone of Stripe.
• <h2>What you'll do</h2>
• <p>We're looking for a Monetization Operations Analyst to join our growing team.
• <h3>Responsibilities</h3>
• <ul>
• <li>Onboard sold custom contracts into our billing systems.</li>
• <li>Work with legal contracts with strong attention to detail and accuracy.</li>
• <li>Develop and manage scalable billing and collection processes for complex user agreements and new business operations.</li>
• <li>Build scalable and auditable onboarding processes for new and existing users.</li>
• <li>Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering, and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements.</li>
• <li>Partner with account managers to resolve user inquiries related to onboarding implementation, billing, and collections.</li>
• <li>Advocate for the customer to internal stakeholders.
• Share system feedback and insights with Sales, Product Management, Engineering, Support, and Legal on innovation and improvements needed to optimize the Stripe user experience.</li>
• <li>Help scope, build, and deliver continuous process improvements that enhance operations.</li>
• </ul>
• <h2>Who you are</h2>
• The preferred qualifications are a bonus, not a requirement.</p>
• <h3>Minimum requirements</h3>
• <li>5+ years of experience in a client-facing role, ideally in customer success, consulting, financial services, account management, or sales, preferably working with technical products.</li>
• <li>Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.</li>
• <li>Ability to be detail-oriented while visualizing the larger impact of a series of transactions.</li>
• <li>Strong problem-solving skills and the ability to navigate data and people to find answers.</li>
• <li>Strong operating rigor, including organizational and time management skills.</li>
• <li>Ability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers.</li>
• <li>Motivation and flexibility to work well in a high-growth environment where things change quickly.</li>
• <h3>Preferred qualifications</h3>
• <li>Ability to trace process impacts from situation to end customers and business financial outcomes.</li>
• <li>Knowledge of or experience in the payments industry.</li>
• <li>Demonstrated professional experience using GSuite, Excel, and working with large data sets.</li>
• <li>Experience with SQL.</li>
• <li>Demonstrated project management or consulting experience and the ability to work cross-functionally.</li>
• <li>A builder's mindset and a willingness to question assumptions and conventional wisdom.</li>
• <li>A passion for learning and solving problems through infrastructure and automation.</li>
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