Product Manager

Role overview

Product Manager at Mitsogo Inc

<p data-path-to-node="9">We are seeking an analytical, customer-obsessed<strong data-path-to-node="9" data-index-in-node="48"> Product Manager (3–5 Years Experience)</strong> with a strong background in <strong data-path-to-node="9" data-index-in-node="120">Product Research and Customer Satisfaction (CSAT/NPS)</strong>.

Responsibilities

• You will act as the champion of the end-user, using qualitative research, data analytics, and direct customer feedback to shape the Hexnode product roadmap and ensure our platform remains the most user-centric UEM solution on the market.</p>

Employment details

• Location: Chennai, Kochi

Additional role details

• <p><strong>About Hexnode</strong></p>
• <p>Hexnode is a <strong>global leader in Unified Endpoint Management (UEM)</strong>, trusted by over 100 countries and managing millions of devices worldwide.
• With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS.
• Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.</p>
• <h3 data-path-to-node="8">Role Overview</h3>
• In this role, you will sit at the intersection of enterprise customer needs, market intelligence, and product execution.
• <h3 data-path-to-node="11">Key Responsibilities</h3>
• <p data-path-to-node="12"><strong data-path-to-node="12" data-index-in-node="0">Product Research & Strategy</strong></p>
• <ul data-path-to-node="13">
• <li>
• <p data-path-to-node="13,0,0">Lead continuous product discovery through qualitative user interviews, quantitative surveys, competitive analysis, and usability testing with global IT administrators.</p>
• </li>
• <p data-path-to-node="13,1,0">Synthesize complex market trends and security/endpoint management requirements into actionable product requirements and detailed PRDs.</p>
• <p data-path-to-node="13,2,0">Translate raw research insights into user personas, customer journey maps, and high-impact feature enhancements.</p>
• </ul>
• <p data-path-to-node="14"><strong data-path-to-node="14" data-index-in-node="0">Customer Satisfaction & Feedback Optimization</strong></p>
• <ul data-path-to-node="15">
• <p data-path-to-node="15,0,0">Own and scale Hexnode’s <strong data-path-to-node="15,0,0" data-index-in-node="24">Voice of Customer (VoC)</strong> program, directly connecting customer feedback loops (NPS, CSAT, G2/Capterra reviews, churn analysis) to sprint planning.</p>
• <p data-path-to-node="15,1,0">Partner with Customer Success, Support, and Sales teams to identify major platform friction points, reducing time-to-value and customer churn.</p>
• <p data-path-to-node="15,2,0">Design and manage Beta testing programs to validate feature utility and usability prior to full commercial rollout.</p>
• <p data-path-to-node="16"><strong data-path-to-node="16" data-index-in-node="0">Product Execution & Cross-Functional Leadership</strong></p>
• <ul data-path-to-node="17">
• <p data-path-to-node="17,0,0">Work directly with UX/UI designers and engineering teams in an Agile environment to build intuitive, enterprise-grade workflows.</p>
• <p data-path-to-node="17,1,0">Define and track key product adoption, engagement, and retention metrics using tools like Mixpanel, Amplitude, or Google Analytics.</p>
• <p data-path-to-node="17,2,0">Prioritize the product backlog using frameworks like RICE or Kano to balance strategic feature requests with core usability enhancements.</p>
• <h3 data-path-to-node="19">Required Qualifications</h3>
• <ul data-path-to-node="20">
• <p data-path-to-node="20,0,0"><strong data-path-to-node="20,0,0" data-index-in-node="0">3–5 years of hands-on Product Management experience</strong>, specifically within B2B SaaS, enterprise software, cybersecurity, or endpoint management domains.</p>
• <p data-path-to-node="20,1,0"><strong data-path-to-node="20,1,0" data-index-in-node="0">Proven track record in Product Research:</strong> Deep experience designing research frameworks, conducting user interviews, running usability tests, and delivering actionable qualitative/quantitative insights.</p>
• <p data-path-to-node="20,2,0"><strong data-path-to-node="20,2,0" data-index-in-node="0">CSAT & Retention Focus:</strong> Demonstrated history of directly driving improvements in customer satisfaction metrics (CSAT, NPS) and reducing platform churn through product changes.</p>
• <p data-path-to-node="20,3,0">Strong technical acumen with the ability to understand complex IT workflows, enterprise security, and software architecture.</p>
• <p data-path-to-node="20,4,0">Proficiency with analytics and research tools (Mixpanel, Amplitude, Hotjar, Qualtrics, Jira, Figma).</p>
• <p data-path-to-node="20,5,0">Exceptional communication and presentation skills, with a track record of distilling customer feedback into strategic narratives for executive stakeholders.</p>
• <h3 data-path-to-node="22">Nice to Have</h3>
• <ul data-path-to-node="23">
• <p data-path-to-node="23,0,0">Prior experience in Enterprise Mobility Management (EMM), Mobile Device Management (MDM), or Cybersecurity.</p>