Senior Account Manager

Role overview

Senior Account Manager at Mitsogo Inc

<p><strong>The role</strong></p>

In this role, you will serve as the primary strategic advisor to our most critical "Tier 1" accounts.

<p><strong>Note:</strong> This role requires full flexibility to work shifts aligned with U.S. business hours (EST/PST).</p>

Responsibilities

• You will own the full success lifecycle—from onboarding to renewal and expansion—ensuring our clients achieve long-term success through the Hexnode UEM ecosystem.</p>

Required qualifications

• <p><strong>Required Skills & Qualifications</strong></p>

Employment details

• Location: Chennai

Application details

• We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.</p>

Additional role details

• <h2>About Hexnode</h2>
• <p>Hexnode is a <strong>global leader in Unified Endpoint Management (UEM)</strong><strong>, trusted</strong> by over 100 countries and managing millions of devices worldwide.
• With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS.
• Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.</p>
• <p>We are seeking an analytical and strategic Senior Account Manager to drive value realization, adoption, and growth for our North American enterprise clients.
• <p>As a Senior Account Manager at Hexnode, you will be the bridge between our cutting-edge UEM technology and our clients' mission-critical outcomes.
• If you thrive on technical complexity, consult with confidence at the C-suite level, and are driven by data-backed growth, we want you on our team!</p>
• <h2>Responsibilities</h2>
• <ul>
• <li>Serve as the primary point of contact for a portfolio of 200–250 enterprise accounts, ensuring their business outcomes are met through the Hexnode ecosystem.</li>
• <li>Proactively identify business goals and align them with platform capabilities.</li>
• <li>Drive deep product adoption through data-driven success planning, regular business reviews (QBRs), and tailored optimization strategies.</li>
• <li>Own the renewal pipeline for your portfolio, taking full responsibility for hitting specific churn and expansion targets in close partnership with Sales.</li>
• <li>Monitor and manage critical health metrics, including Net Retention Rate (NRR), NPS, and Churn Rate, providing actionable insights.</li>
• <li>Act as the primary internal advocate for your clients, collaborating with Product and Engineering to influence the product roadmap based on North American market trends.</li>
• <li>Navigate and maintain strong relationships with operational and C-suite stakeholders, providing expert guidance through complex technical issues and escalations.</li>
• <li>Contribute to the creation of case studies, testimonials, and customer reference programs to build community and trust.</li>
• </ul>
• <li>6 plus years in Customer Success, Account Management, or a similar customer-facing technical role with enterprise SaaS products.</li>
• <li>Deep knowledge of Unified Endpoint Management (UEM) platforms.</li>
• <li>Proven ability to translate complex data insights into actionable retention and growth strategies.</li>
• <li>Proven track record of successfully managing high-growth enterprise accounts in the US, EMEA, or APAC markets.</li>
• <li>Comfortable with data analysis, dashboards, and customer health metrics.</li>
• <li>Ability to manage multiple accounts and prioritize tasks effectively.</li>
• <li>Exceptional communication and relationship-building skills with the poise to navigate both operational and C-suite levels effectively.</li>
• <p>Hexnode is an Equal Opportunity Employer.