Institutional Equity Division - Associate, Investor Services Ops (Mumbai)

Role overview

Institutional Equity Division - Associate, Investor Services Ops (Mumbai) at Morgan Stanley

Monitor the receipt of client and investor information through fax and email.

Responsibilities

• in the role:
• Service Delivery:
• Ensure that all investor activity is processed in a timely and accurate manner.Open new investor accounts ensuring compliance with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
• Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
• Ensure that all follow up queries to investors are handled in an appropriate manner.
• Handle routine email and fax queries from investors and fund managers in a professional and prompt manner, escalating where appropriate.
• Provide investors and their nominees with statements, contract notes and other documentation.
• Produce MIS and other internal operational reports that assist in the effective operation of the team.
• Ensuring that the records of the fund are maintained in a complete and organised manner.
• Keep management in Mumbai, Westchester and Dublin appraised of operational issues.
• All of the above should be carried out in compliance with the Service Level Agreements agreed with each client.
• Compliance :
• A detailed knowledge of the offering documentation for the funds being serviced.
• A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced.
• A thorough knowledge of our internal policies and procedures.
• Particular emphasis is required on all matters relating to Anti-Money laundering controls.
• What you'll bring to the role:
• 1 to 2 years prior work experience – preferably in financial services and with Investor servicing.
• Knowledge of hedge fund processing is a strong advantage.
• Good administrative and organisational skills with a particular focus on accuracy and attention to detail.
• An ability to work under pressure and an ability to cope with increased work loads at month-end.
• An ability to work as part of a virtual team that is spread across different time zones and geographies.
• An ability to use key financial systems and other IT tools.
• A third level qualification – preferably in a business or numerical discipline
• WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
• At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals.
• We do it in a way that’s differentiated – and we’ve done that for 90 years.
• Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.
• At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered.
• Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences.
• We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.
• There’s also ample opportunity to move about the business for those who show passion and grit in their work.
• To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.
• Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.
• Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
• Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
• For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo .

Employment details

• Location: Mumbai [Maharashtra] [India]

About the employer

• Established in 2004, Morgan Stanley Fund Services (MSFS) is a global business within the Institutional Equities Division (IED) that provides fund administration services for over $700billion in assets across 350+ hedge funds, private equity and large family offices clients.
• The team is the engine behind fund operations, safeguarding vital investor information—from transactions and contacts to up-to-date balances—and ensuring seamless processing from the very first inquiry through ongoing support.
• Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Additional role details

• Investor Services Ops, Associate, Fund Services
• We’re seeking someone to join our team as Associate who will be responsible to provide for Day to Day Investor Services, processing investor activirty and keeping management appraised of operational issues.
• Our best-in-class offering includes accounting and investors services, portfolio analytics, middle-office functions, regulatory and financial reporting, and tax services.
• Delivering these services to our clients and their investors is a diverse team of 1,400 highly skilled employees across the globe based in New York, London, Glasgow, Dublin, Mumbai, Bengaluru, and Hong Kong.
• Joining MSFS, you will discover a dynamic environment where every day offers new opportunities for personal growth and innovation.
• Here at MSFS your career isn’t just a job, it’s an incredible journey fueled by collaboration, challenge, and the chance to make a meaningful impact to our business, our clients, their investors and the wider Morgan Stanley franchise.
• The MSFS Investor Services (“IS”) team maintains share registers and supporting every aspect of the investment cycle.
• As a member of IS, you’ll be at the heart of the client experience, coordinating distribution of offering documentation, processing investor subscriptions and redemptions.
• You’ll be empowered to provide essential services, including statement distribution, addressing investor queries, and handling change requests.
• MSFS IS offers opportunities for skill development, leadership, and direct impact on investor success.
• Join us and become part of a team that combines technical excellence, client-first service, and a commitment to industry-leading standards.