Senior Technical Writer

Role overview

Senior Technical Writer at PTC

Responsibilities

• You’ll partner closely with Product, Engineering, UX, and Customer Success to deliver documentation that functions as part of the product experience.

Required skills

• And Experience Documentation and domain experience 5+ years creating documentation for enterprise software (ERP/CRM/large‑scale business applications).
• Working knowledge of CRM platforms such as Salesforce, Siebel, PeopleSoft, or Oracle.
• Proven ability to deliver high‑quality documentation with broad objectives and minimal supervision.
• Technical communication excellence Strong command of information development: content planning, authoring, review, publishing.
• Deep understanding of technical writing principles such as topic‑based authoring, minimalism, and task‑oriented design.
• Experience with structured authoring, modular content development, single‑sourcing, and content reuse.
• Excellent written and verbal communication with high attention to detail.
• Strong technical aptitude; able to learn complex systems quickly and accurately.
• Strong time management and ability to deliver across parallel workstreams.
• Tools and standards Hands‑on experience with structured authoring tools such as Arbortext Editor.
• Experience working with one or more style guides (e.g., Microsoft Manual of Style).
• Exposure to SaaS / cloud‑based business applications.
• AI and modern documentation Practical experience with AI‑assisted writing (drafting, summarization, editing, optimization) with strong judgment and accountability.
• Ability to apply AI responsibly to improve quality, consistency, speed, and reuse.
• Comfortable experimenting with new tools and continuously improving documentation workflows.
• Exposure to Agile/Scrum development environments.
• Experience using analytics, feedback loops, or content performance signals to improve documentation effectiveness.
• How To Stand Out (What To Include) Portfolio, writing samples, or a public knowledge base/tech blog.
• A short note on your favourite product documentation and why it works (structure, clarity, IA, visuals, tone, task flow, etc.).
• Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world.
• It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
• If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are.
• Are you ready to explore your next career move with us?
• We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws.
• Review our Privacy Policy here." PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech.
• We are bold thinkers who collaborate as one team to deliver meaningful customer outcomes.
• Grounded in our values-Customers Matter, PTC for All, Team PTC, Purposeful Innovation, and Be Bold, we're shaping a smarter, more sustainable, connected future.

Preferred qualifications and skills

• Nice to Have Advanced experience with Arbortext Editor.

Employment details

• Location: Bangalore [India]

About the employer

• Our world is transforming, and PTC is leading the way.

Additional role details

• Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
• Our people make all the difference in our success.
• Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
• About the job Our world is transforming, and PTC is leading the way.
• As a Senior Technical Writer , you will own end‑to‑end documentation for complex enterprise applications, using GenAI‑assisted workflows and structured authoring to scale quality, consistency, and speed.
• What You’ll Do (Key Responsibilities) AI-Driven Content Strategy: Leverage Generative AI tools to automate documentation processes, improve content accuracy, and accelerate content development velocity.
• Documentation Development: Create, review, and maintain high-impact product documentation, including user guides and release notes for complex enterprise software.
• Cross-Functional Collaboration: Partner with Product Managers, Engineers, Customer Success Managers, and UX designers to align documentation with product roadmaps and user needs.
• Workflow Innovation: Identify opportunities to reduce manual effort through AI, such as implementing AI-driven analytics to identify content gaps.
• Governance and Standards: Ensure all content adheres to writing style guides and maintains high standards of quality, consistency, and accuracy.