CCM - Tirupati

<p>Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.&#xa0;</p><p>&#xa0;</p><p>PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance,&#xa0;Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India,&#xa0;which are aligned with the company’s vision to offer every Indian an equal opportunity to&#xa0;accelerate their progress by unlocking the flow of money and access to services.</p>

<p><strong>Job Responsibilities&#xa0;</strong></p><ul><li>Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance, and support to ensure the team meets its targets.&#xa0;</li><li>Performance Monitoring: Drive the collections process for your assigned cluster. Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency.&#xa0;</li><li>Delinquency Management: Take ownership of the portfolio's delinquency rates and recovery of overdue payments within the cluster. Implement strategies to control roll rates and minimize bucket-wise delinquencies.&#xa0;</li><li>Strategy and Execution: Develop and execute collections strategies tailored to the specific nature of overdue accounts in your cluster. Analyze data and portfolio health to make informed decisions and improve collections effectiveness.&#xa0;</li><li>Compliance and Process Adherence: Ensure strict adherence to collections processes and standard operating procedures (SOPs). Drive compliance with internal policies and regulatory guidelines.&#xa0;</li><li>Reporting and Analysis: Conduct daily monitoring and regular reviews of the delinquent portfolio. Prepare and present reports on cluster performance, challenges, and proposed solutions.</li></ul><p>&#xa0;Functional Competencies</p><ul><li>Leadership: Motivate and guide your team to achieve collections goals. Provide clear direction, regular feedback, and coaching to foster a high-performing team.&#xa0;</li><li>Analytical Skills: Use data to drive decision-making and identify opportunities for process improvements. Analyze collection trends and performance metrics to optimize strategies.&#xa0;</li><li>Communication: Communicate effectively with team members, senior management, and third-party agencies. Clearly articulate goals, expectations, and performance feedback.&#xa0;</li><li>Results-Oriented: Demonstrate a strong drive to achieve and exceed collections targets. Focus on delivering both short-term results and long-term milestones.&#xa0;</li></ul>

<ul><li>Must be a graduate with at least 5&#xa0;</li><li>5+ years of experience in collections, with a minimum of 1-2 years in a team lead or supervisory role.&#xa0;</li><li>Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred.&#xa0;</li><li>Strong ability to lead and motivate a team.&#xa0;</li><li>Excellent decision-making skills and the ability to work effectively under pressure.&#xa0;</li><li>Proactive and effective communication skills.&#xa0;</li></ul>

<p><strong>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)</strong></p><ul><li><strong>Insurance Benefits -&#xa0;</strong>Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li><strong>Wellness Program -</strong>&#xa0;Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li><strong>Parental Support -&#xa0;</strong>Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li><strong>Mobility Benefits -&#xa0;</strong>Relocation benefits, Transfer Support Policy, Travel Policy</li><li><strong>Retirement Benefits -&#xa0;</strong>Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment&#xa0;</li><li><strong>Other Benefits -&#xa0;</strong>Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul>