Talent Acquisition Lead

<p><strong>About PhonePe Limited</strong></p><p>Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over <strong>60 Crore (600 Million) registered users</strong> and a digital payments acceptance network spread across over <strong>4 Crore (40+ million) merchants</strong>. PhonePe also processes over <strong>33 Crore (330+ Million) transactions daily</strong> with an <strong>Annualized Total Payment Value (TPV) of over INR 150 lakh crore</strong>.</p><p>PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (<strong>Pincode – hyperlocal e-commerce</strong> and <strong>Indus AppStore – Localized App Store for the Android ecosystem</strong>) in India. These are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.</p>

<p><strong>Job Summary:</strong><br> <br> We are seeking a high-energy and experienced Mass Hiring / Volume Recruitment Lead to own PhonePes large-scale, month-on-month volume hiring engine. This role carries full ownership of driving the end-to-end strategy and execution for high-volume hiring and frontline workforce needs. The ideal candidate will be a hands-on recruitment leader with the ability to build multi-channel talent pipelines, leverage recruitment tech and automation, manage external vendors, and optimize candidate funnel efficiency at scale in a fast-paced environment.<br> <br> <strong>Key Responsibilities:</strong><br> <br>

• Own and drive the end-to-end mass hiring charter, from demand planning and sourcing to selection, conversion, onboarding, and closure.<br>
• Build and manage a scalable recruitment engine across recruitment vendors, employee referrals, self-sourcing, and other high-volume channels.<br>
• Lead and continuously improve freelance hiring initiatives to deliver large volumes with speed, quality, and cost efficiency.<br>
• Partner closely with recruitment vendors; define targets, SLAs, productivity benchmarks, quality metrics, and governance mechanisms.<br>
• Build strong employee referral and direct/self-sourcing programs to reduce dependency on vendors and improve hiring economics.<br>
• Use data and funnel analytics to identify bottlenecks across sourcing, screening, selection, offer, joining, and conversion stages.<br>
• Own recruitment operations through ATS and related systems; ensure accurate, timely, and actionable hiring data and dashboards.<br>
• Drive automation across sourcing, screening, communication, scheduling, candidate tracking, reporting, and vendor management wherever possible.<br>
• Design scalable processes for handling sudden spikes in hiring demand while maintaining candidate experience and operational control.<br>
• Work closely with business, HR, operations, and workforce planning teams to translate hiring demand into executable recruitment plans.<br>
• Establish daily/weekly operating rhythms, dashboards, and reviews to track hiring against plan and quickly course-correct gaps.<br>
• Continuously experiment with new sourcing channels, technology, and process improvements to increase hiring throughput, quality, and efficiency.</p>

<p>- 5-8 years of relevant experience in high-volume, mass, frontline, or volume recruitment.<br>

• Strong hands-on experience managing large-scale hiring programs, preferably involving thousands of hires per month.<br>
• Experience working with multiple recruitment vendors and managing vendor performance through structured metrics and governance.<br>
• Demonstrated experience in employee referral programs, direct/self-sourcing, and distributed/field-based hiring models at scale.<br>
• Strong understanding of ATS platforms, recruitment technology, automation workflows, and managing high-volume candidate funnels.<br>
• Excellent data orientation with the ability to use hiring funnel metrics to diagnose issues and optimize outcomes.<br>
• Strong stakeholder management skills, ownership, and execution focus with the ability to build scalable recruitment processes from the ground up.<br>
• Ability to thrive in a fast-paced, high-growth environment with comfort handling ambiguity, high targets, and tight turnaround times.</p>