Sales Operations Associate

<h3 dir="auto"><strong>About Goodera</strong></h3><p dir="auto">Goodera is the world’s leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, we connect over 500 clients—including 60+ Fortune 500 companies—with meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus &nbsp;Venture Partners, Omidyar Network, and Ursula Burns.</p><p dir="auto"></p><h3 dir="auto"><strong>About the Role</strong></h3><p dir="auto">In this role, you will play a pivotal role in enabling the success of Goodera’s global sales team. You’ll work directly with our Head of Sales (US-based) and partner closely with other sales team members to drive operations, streamline deal administration, and support strategic initiatives across the function.</p><p dir="auto">This is a high-visibility, high-impact role ideal for an intrinsically motivated, smart, ambitious professional looking to accelerate their career in a dynamic, mission-driven company.</p><h3 dir="auto"><strong>Responsibilities</strong></h3><p dir="auto">Support Account Directors directly with deal-specific action items, tracking, and communications. You must have an excellent client-facing presence in written and live communications. Sales support responsibilities include, but are not limited to:</p><ul dir="auto"><li dir="auto"><p dir="auto">Joining client calls in support of the Account Directors (ADs)</p><ul dir="auto"><li dir="auto"><p dir="auto">Understand client requirements and queries, and translate them into relevant deliverables and supporting materials</p></li><li dir="auto"><p dir="auto">Assist ADs with deals and prospects by taking ownership of both macro- and micro-level tasks</p></li><li dir="auto"><p dir="auto">Actioning call follow-ups, both client-facing and internally</p></li></ul></li><li dir="auto"><p dir="auto">Bring internal teams together to coordinate solutions for clients</p><ul dir="auto"><li dir="auto"><p dir="auto">Calendar management</p></li><li dir="auto"><p dir="auto">Review client materials such as call recordings, emails, and account notes to identify action items and resolve</p></li><li dir="auto"><p dir="auto">Work cross-functionally to project manage all administrative tasks for active deals</p></li><li dir="auto"><p dir="auto">Maintain HubSpot deal and task tracking</p></li><li dir="auto"><p dir="auto">Provide program and project management support for strategic sales initiatives and cross-functional collaboration</p></li><li dir="auto"><p dir="auto">Identify opportunities to improve and standardize sales processes, tools, and templates</p></li><li dir="auto"><p dir="auto">Collaborate with global teams (GTM, Customer Success, Finance, etc.) to enable a smooth sales engine</p></li></ul></li></ul><h3 dir="auto"><strong>What We're Looking For</strong></h3><ul dir="auto"><li dir="auto"><p dir="auto">2–4 years of total work experience, ideally in RevOps, SalesOps, Program Management, Business Ops, or a Founder’s Office role</p></li><li dir="auto"><p dir="auto">Strong communication and stakeholder management skills, especially across time zones</p></li><li dir="auto"><p dir="auto">Proficiency in U.S. English and understanding of the language nuances and sentence structures that resonate with a U.S. customer/partner audience</p></li><li dir="auto"><p dir="auto">Highly organized with a bias for action and a problem-solving mindset</p></li><li dir="auto"><p dir="auto">Experience working with global teams or in cross-cultural environments</p></li><li dir="auto"><p dir="auto">Ability to multitask and manage multiple priorities in a fast-paced environment</p></li><li dir="auto"><p dir="auto">Experience with tools like HubSpot, Excel, Google, and project management platforms (Jira / Confluence / Asana / Notion)</p></li><li dir="auto"><p dir="auto">Willingness to work overlapping hours with US time zones (until 4 PM CT)</p></li></ul><h3 dir="auto"><strong>Why Join Us?</strong></h3><ul dir="auto"><li dir="auto"><p dir="auto">Play a key role in shaping the growth engine of a global social impact company</p></li><li dir="auto"><p dir="auto">Work directly with senior leadership and gain high visibility across the organization</p></li><li dir="auto"><p dir="auto">Thrive in a fast-paced, mission-driven, and collaborative environment</p></li></ul><p dir="auto">Be part of a global team working to make volunteering more accessible and impactful.</p>