Lead - Client Engagement

<h3>About Us:</h3><p>Goodera is the world’s leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, we connect over 500 clients - including 60+ Fortune 500 companies with meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus &nbsp;Venture Partners, Omidyar Network, and Ursula Burns.</p><p></p><h3>Responsibilities:</h3><p>

• Establish clear retention goals and process milestones for the client to work towards.</p><p>
• Assist customers as needed with setting up &amp; achieving their volunteering goals.</p><p>
• Experienced in promoting the value of a product and upsell services through customer experience.</p><p>
• Assist in creating training materials.</p><p>
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.</p><p>
• Promote an energetic fan base for products and locate brand ambassadors to share the product &amp; benefit and value.</p><p>
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best solution for</p><p>their needs.</p><p>
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.</p><p></p><h3>What We Are Looking For :</h3><p>
• Experience in the CSR sector, or non-profit/volunteering organizations</p><p>
• 5 years of experience in customer success position strongly preferred.</p><p>
• Experience working with brand image and promoting value through customer experience.</p><p>
• Exceptional ability to communicate and foster positive business relationships.</p><p>
• Accountability and personal organization are essential.</p><p>
• Experience in handling multi-stakeholder clients.</p><p>
• Ability to establish and achieve milestones.</p><p>
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.</p>