Senior Consultant - BA with US Healthcare

<p> About enGen Global:</p><p> enGen Global is at the forefront of healthcare's Global Capability Centers (GCC) in India, dedicated to creating powerful and innovative solutions that have a transformative impact on lives. The company's cutting-edge solutions empower healthcare partners to manage their operations through comprehensive, proven platforms, enabling them to focus on their core strengths – delivering positive experiences to healthcare consumers and ensuring excellence in service and care. enGen Global’s wide-ranging solutions encompass IT Health Plan and IT Health Consumer Solutions, Application and Platform Management, Enterprise Solutions and Transformations, Development, Testing, Diversified Business Solutions, and Business Process Services. Operating within India's thriving landscape of emerging GCCs, enGen Global boasts a robust partner ecosystem, incorporating best-in-class engineering processes, tools, solution accelerators, talent, research, and co-innovation capabilities. We believe our people are our greatest asset. The diverse perspectives that our talent bring to our global workforce are foundational to our success. enGen Global is proud to be an equal opportunity employer, committed to fostering a culture of integrity, diversity, and inclusion. We do not discriminate based on any protected characteristic. </p><p><br /></p><p>Role: Senior Business Analyst (US Healthcare) </p><p>We are seeking a highly experienced Business Analyst with strong expertise in the US Healthcare domain to join our team. The ideal candidate will collaborate closely with business stakeholders across multiple plan areas (HMK, MN, ND, WY) to identify business needs, drive requirement analysis, and support strategic initiatives. </p><p>Summary: </p><p>We are seeking a skilled and motivated Business Analyst with US healthcare experience to join our Customer Service Product Engineering team. The Business Analyst acts as a crucial link between business needs and technology solutions focused on improving customer service within the US healthcare landscape. The ideal candidate has strong analytical abilities, excellent communication and interpersonal skills, and a solid understanding of business operations and IT systems. </p><p>Responsibilities: </p><p>Collaborate with stakeholders to identify business needs, gather detailed requirements, and define project objectives and scope.Translate business needs into clear and well-structured requirements documentation, including business requirements documents (BRDs), functional requirements specifications (FRS), user stories, and use cases.Analyze and document current state processes and identify areas for improvement</p><p> Lead intake process requirement analysis, ensuring clarity, completeness, and alignment with business goals Apply Lean Intake Analysis (Lean IA) Principles to streamline processes and improve efficiency Elicit, analyze, and document detailed functional and non-functional requirements. Collaborate with product owners, developers, and testers to ensure a clear understanding of requirements. </p><p>Participate in testing and validating new systems and processes, including user acceptance testing (UAT), to ensure they meet specified requirements and quality standards. </p><p>Participate in project meetings and provide regular updates on progress.</p><p> Prioritize requirements and communicate findings and recommendations effectively. <br />Identify and mitigate project risks and issues, escalating appropriately and providing recommendations and solutions to resolve them. </p><p>Required Skills & Experience: </p><p>Extensive experience as a Business Analyst in the US Healthcare domain </p><p>Strong understanding of healthcare processes, payer operations, and regulatory considerations Expertise in intake frameworks, requirement gathering, and process optimization </p><p>Experience working with Lean methodologies (Lean IA preferred) </p><p>Excellent stakeholder management and communication skills </p><p>*Ability to work across multiple business units and manage complex requirements </p><p>Qualifications: Required:Bachelor degree. </p><p>Proven experience (typically 8 to 12 years f experience) in Business Analysis, preferably within the US healthcare industry. Strong analytical and problem-solving skills. Excellent communication, interpersonal, and presentation skills. Proficiency in using business analysis tools and techniques. Ability to work independently and as part of a team. Preferred (but not mandatory): Experience in customer service or benefits administration of US Healthcare. Experience working with Pega/Java applications. Familiarity with Agile development methodologies. Shift/Week off: Yes</p>