Consultant / Senior Consultant - BA

<p><b>Role Summary:</b></p><p>This job takes the lead in providing more complex application Support services typically as part of a project team or in an application support role. Business Technical Analyst should provide general support to maintain more complex applications that meet the service levels, system availability, performance and quality levels required by their customers and do RCA activity. </p><p><b>Essential Responsibilities </b></p><ul><li>Ability to collaborate with customers, business analysts, partners, and IT team members to understand business requirements that drive the analysis and design of quality technical solutions. Concentrates on providing innovative solutions to more complex business needs. </li><li>Ability to provide required technical support, including release time support, on-call and 24x7 supports, when necessary. </li><li>Performs work in compliance with all IT standards, policies and procedures. </li><li>Effectively communicates with team members, customers, partners and management, including assisting with or conducting more complex technical walkthroughs, reporting project status, enabling vendor solutions and providing accurate and concise documentation. </li><li>Other duties as assigned or requested. </li></ul><p><b>Required</b></p><ul><li>At least 8-12 Years Relevant experience as Business Analyst in the Healthcare Industry</li><li>Knowledge on US HealthCare system.</li><li>Capture requirements from Business Team document Stories in Agility tool, line up for development in Sprints based on priority by PO and PM. </li><li>Clarify development and testing queries, ensure Sprint release procedures are followed </li><li>Review Tickets on SNOW Portal and line up for fix by development team, </li><li>Attend team meetings, east side and west side </li><li>Strong experience in preparing Business case and ROI models to conceptualize a problem and articulate compelling and powerful funding pitch (backed by facts) to Exec Sponsors to fund Continuous Improvements / Automation / Self-Service initiatives to realize Operational Efficiency targets set forth for the SMO/PPS organization. </li><li>Excellent Analytical and Business awareness and Presentation Skills to CxO audience. </li><li>Familiarity with Scrum and Agile methodology</li><li>Maintains quality service by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems and recommending system improvements.

• Contributes to team effort by accomplishing related results as needed. </li><li><p>Understand the business needs and recommend the solutions which delight the customer</p></li></ul><p><br /></p><p><b><br /></b></p><p><br /></p>