Exec N/I/II Application Technologist

<span class="jobdescription"><div> <div> <p><span>Role Purpose</span><span> </span></p> </div> <div> <p><span>The Field Technical Support (FTS) Officer will serve as the on-site technical custodian for assigned APPS Mega accounts and mega-sites. </span><span>The role is responsible for diagnosing site conditions, recommending fit-for-purpose product systems, supervising critical application work and supporting successful execution of complex or high-value waterproofing, flooring and repair projects. The position is expected to strengthen customer confidence, improve site conversion, reduce complaints and compensation, and enable business growth through technically sound interventions.</span><span> </span></p> </div> <div> <p><span>Key Responsibilities</span><span> </span></p> </div> <div> <p><span>Technical Diagnostics &amp; Solutioning</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Conduct detailed site assessments for waterproofing, industrial flooring, </span><span>repair</span><span> and rehabilitation requirements.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Evaluate concrete structures, substrate </span><span>condition</span><span>, structural distress, water ingress, cracks, delamination, corrosion, </span><span>dampness</span><span> and other failure indicators.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Identify</span><span> root causes at problem sites and recommend suitable product systems and application methodologies.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Prepare practical site recommendations, technical </span><span>notes</span><span> and corrective action inputs for customers, </span><span>contractors</span><span> and sales teams.</span></span><span> </span></p> </li> </ul> </div> <div> <p><span>Project Site Support &amp; Execution Supervision</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Provide on-site support for mega-sites, strategic </span><span>accounts</span><span> and complex/high-value executions.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Supervise critical applications of preformed membranes, liquid-applied membranes, industrial </span><span>floorings</span><span> and repair systems.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Ensure correct substrate preparation, method of application, detailing, sequencing and workmanship quality.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Support mock-ups, trials, first-time applications, system </span><span>demonstrations</span><span> and site-level contractor enablement.</span></span><span> </span></p> </li> </ul> </div> <div> <p><span>Quality Assurance &amp; Service Management</span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Monitor adherence to approved specifications, standard application </span><span>procedures</span><span> and quality expectations.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Undertake site audits and </span><span>identify</span><span> execution risks before they become service issues.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Investigate complaints, conduct root cause </span><span>analysis</span><span> and recommend corrective and preventive actions.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Drive reduction in repeat complaints, service </span><span>escalations</span><span> and compensation payouts.</span></span><span> </span></p> </li> </ul> </div> <div> <p><span>Customer, Account &amp; Sales Support</span><span> </span></p> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Act as the technical interface for builders, consultants, contractors, PMCs, industrial </span><span>customers</span><span> and internal APPS teams.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Support product/system approvals, technical discussions, </span><span>presentations</span><span> and site conversions.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span><span>Train applicators and site teams on correct application practices, system </span><span>limitations</span><span> and execution controls.</span></span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Provide competitive intelligence and site learnings to improve solutioning and account conversion.</span><span> </span></p> </li> </ul> </div> </div> </span>