EXECUTIVE N - SERVICES

<span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>External Job Description</b></H2> </div><div><p>Objective:</p> <p>Lead the team of Customer Associates &amp; Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH &amp; central function.</p> <p>Main Responsibilities:</p> <p>Monitoring daily updates of all activities on the Paint Assist app.<br>Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA).<br>Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives<br>Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales Associates(SAs)<br>Prompt updation of records of the new joinees/exits at a CA/SA level to SSE<br>Handling escalated customer &amp; dealer complaints ensuring high satisfaction scores<br>Executing business generation initiatives in the assigned territory to generate business<br>In store &amp; onsite training to new CAs for processes, business app training, product pitching &amp; site monitoring.<br>Provide guidance to customer associates for pitching &amp; conversion of focus products at the sites.<br>Random site visits to ensure adherence to systems &amp; processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning.<br>Monitoring all ongoing / WIP sites to ensure on time work completion.<br>Submit reports to UH, SSE &amp; central function as &amp; when required.<br>Maintaining the reports / formats as mandated<br>Approving business entries into the application post appropriate checks &amp; validation.</p> <p>Other responsibilities:</p> <p>Undertake regular trainings for faster adoption of updated features of the business app<br>Co-ordinate with CA and contractors and ensure their attendance in all contractor training programs.</p> <p>Role Requirements</p> <p>Qualifications</p> <p>Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS)<br>Minimum of 50% marks throughout education without any backlogs<br>Graduation must be through a full time course<br>Applicants with an Engineering background (B.Tech/B.E./Diploma/B.Pharma) will not be considered</p> <p>Functional Competencies</p> <p>Fluency in English, Hindi &amp; local language<br>Excellent communication and people skills<br>Should have a working knowledge of MS Excel, MS Word, MS Powerpoint<br>High orientation for customer servicing and customer delight.</p></div></div></div> </span>