EXECUTIVE N - APPLICATION TECHNOLOGIST

<span class="jobdescription"><h1 style="margin:10.0pt 0.0cm 4.0pt;line-height:107%;font-size:16.0pt;font-family:Calibri, sans-serif;color:#1f4e79"><span style="font-size:10.5pt;line-height:107%;font-family:Aptos, sans-serif;color:#232323">Role Purpose :<br>The role is responsible for diagnosing site conditions, recommending fit-for-purpose product systems, supervising critical application work and supporting successful execution of complex or high-value waterproofing, flooring and repair projects. </span><br><br>Key Responsibilities</h1> <h2 style="margin:7.0pt 0.0cm 4.0pt;line-height:107%;font-size:12.5pt;font-family:Calibri, sans-serif;color:#1f4e79">Technical Diagnostics &amp; Solutioning</h2> <ul style="margin-top:0.0cm;margin-bottom:3.0pt"> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Conduct detailed site assessments for waterproofing, industrial flooring, repair and rehabilitation requirements.</li> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Evaluate concrete structures, substrate condition, structural distress, water ingress, cracks, delamination, corrosion, dampness and other failure indicators.</li> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Identify root causes at problem sites and recommend suitable product systems and application methodologies.</li> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Prepare practical site recommendations, technical notes and corrective action inputs for customers, contractors and sales teams.</li> </ul> <h2 style="margin:7.0pt 0.0cm 4.0pt;line-height:107%;font-size:12.5pt;font-family:Calibri, sans-serif;color:#1f4e79">Project Site Support &amp; Execution Supervision</h2> <ul style="margin-top:0.0cm;margin-bottom:3.0pt"> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Provide on-site support for mega-sites, strategic accounts and complex/high-value executions.</li> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Supervise critical applications of preformed membranes, liquid-applied membranes, industrial floorings and repair systems.</li> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Ensure correct substrate preparation, method of application, detailing, sequencing and workmanship quality.</li> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Support mock-ups, trials, first-time applications, system demonstrations and site-level contractor enablement.</li> </ul> <h2 style="margin:7.0pt 0.0cm 4.0pt;line-height:107%;font-size:12.5pt;font-family:Calibri, sans-serif;color:#1f4e79">Quality Assurance &amp; Service Management</h2> <ul style="margin-top:0.0cm;margin-bottom:3.0pt"> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Monitor adherence to approved specifications, standard application procedures and quality expectations.</li> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Undertake site audits and identify execution risks before they become service issues.</li> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Investigate complaints, conduct root cause analysis and recommend corrective and preventive actions.</li> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Drive reduction in repeat complaints, service escalations and compensation payouts.</li> </ul> <h2 style="margin:7.0pt 0.0cm 4.0pt;line-height:107%;font-size:12.5pt;font-family:Calibri, sans-serif;color:#1f4e79">Customer, Account &amp; Sales Support</h2> <ul style="margin-top:0.0cm;margin-bottom:3.0pt"> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Act as the technical interface for builders, consultants, contractors, PMCs, industrial customers and internal APPS teams.</li> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Support product/system approvals, technical discussions, presentations and site conversions.</li> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Train applicators and site teams on correct application practices, system limitations and execution controls.</li> <li style="margin:0.0cm 0.0cm 3.0pt 0.0px;line-height:107%;font-size:10.5pt;font-family:Aptos, sans-serif;color:#232323">Provide competitive intelligence and site learnings to improve solutioning and account conversion.</li> </ul> </span>