Health Care Business Process Architect

Role overview

Health Care Business Process Architect at Merck

Required qualifications

• Required education and continuing professional learning.
• Required professional experience from experience in business or IT. a) Business.

Preferred qualifications and skills

• Project management experience would be an advantage. b) IT.

Employment details

• Location: Bangalore [Karnataka] [India]

Application details

• Department Heads, Business Owner. within Merck IT. - Application owners, LEAN CoE and Support Organization. - Process Architects & Process Owner from other streams. - Global Program managers. external peer network. - Experts in other companies and 3PLs. - Experts in Consultancy companies. - Experts at the software provider.
• Would be an advantage if worked on AI based tool to improvise SAP processes via integration or as add on application.
• Deep knowledge of respective processes operated in an ERP/ application or other tool used for ERP release and planning.

About the employer

• Guide Merck’s Healthcare business on their digitalization journey, where ERP acts as the digital backbone for their processes.
• The job holder is responsible for all processes related to Supply Chain Material and Warehouse Management . of the Merck Pharmaceutical Division, specifically.
• Within Merck Business.
• Solid knowledge about Merck business strategy, production & distribution network, product franchises and strategic products.

Additional role details

• Task profile of the job type.
• Architect efficient and effective global E2E processes, leveraging common and consistent ways of operating in SAP ERP specially TM and end to end understanding of other SAP modules.
• Improve the maturity of the business processes (e.g. by “guide” and “control “of ERP deployment or business improvement project) within the organization and its ability to run them.
• Capturing the opportunities aligned with business and IT strategy to shape the future by really understanding what is going on within the business.
• Articulate clear business value to stakeholder.
• Establish quantifiable measurements to demonstrate continuing Measurable Improvement.
• Establish good relationship with the respective business counterparts to identify areas of opportunity, assess new capabilities and bring them to live.
• Task profile of the job position.
• Process Monitoring,.
• Process Mining.
• Process Benchmarking.
• Process configuration and Master data support.
• Online Reporting & Analytics.
• The job holder acts as center of expertise for SAP EWM concerning related processes & solution architecture.
• Job holder provides support for critical analysis and supports all streams.
• Job holder ensures integration with other other End2End streams specifically Extended warehouse management (EWM), Material and Inventory Management (MMIM), Inbound to Outbound (I2O) E2E processes.
• Communication.
• The job holder ensures communication and information exchange to a defined group of stakeholders.
• Key Users, Subject Matter Experts, .
• Education / experience for the job type.
• University graduate level.
• Professional qualifications obtained in business (e.g. MBA, APICS, Six Sigma, PMP) or IT (e.g. SAP Certification).
• Personal skills.
• Collaborative (as this a key and fundamental skill within complex organizations).
• Passion and curiosity to search and bring improvements to the business.
• Innovative in approach to be able to identify new business capabilities.
• Thinking in processes and interrelation of task in an overall end to end process flow.
• Proactiveness and not waiting for instruction.
• Good communicator to be able to tailor message to different levels up to very senior stakeholders.
• Result driven.
• Focus on value added activities.
• Take accountability to deliver and act as Owner.
• Agility to identify capabilities and adapt to unexpected changes Conscious of Diversity and Inclusion.
• Other requirements.
• Flexibility for travelling (up to 30%).
• International experience.
• Solid knowledge about “industry best practice” for processes related to Data Analytics & performance measurement.
• Holistic business mind-set; agility to assess priorities based on business opportunities, considering the importance of the business at the global-local level.
• Strong business sense and long-term view on process opportunities.
• Deep knowledge about data analytics especially and implementation at production sites.
• Knowledge about capability & usage of S4H and Fiori concerning analytics.
• Languages.
• Superb command of written and spoken English.
• Further languages added advantage (optional), especially Spanish.
• Education / experience for the job position.
• University degree in Industrial Engineering, Information Technology, Business Administration, Data Science or other similar discipline.
• Deep process knowledge of Supply Planning processes in Fast Moving Consumer Goods, Life-Science or Pharmaceutical Industry.
• Ability to use analytics tools to analyze process performance & quality.
• Deep knowledge about methods to improve process efficiency & effectiveness.