Senior Executive

Role overview

Senior Executive at Practo

Responsibilities

• Conduct monthly due diligence assessment & Periodic audit of Network providers with random onsite visits.
• Monitor and ensure business efficiency and appointed Network Providers Service Level Agreements (SLAs) are met.
• Provide complaint resolution and come up with corrective action in relation to service delivery failure, payment matters with Network Providers.
• Ensure adequate measures are in place to identify fraudulent activities at providers and take timely action

Required qualifications

• Minimum qualification: Any Graduate

Employment details

• Location: Bengaluru [Karnataka] [India]

About the employer

• The main objective of the SeniorExecutive-Provider Management role is to manage and strengthen the relationship between Practo and healthcare providers to ensure their engagement, satisfaction, and retention.

Benefits

• Responsible for creating and managing an in-house network for AHC and wellness requirements for the specific zone.
• Be an interface between the Healthcare vendors and Customer management team to facilitate smooth closure of requests and onboarding.
• Responsible for overall activities related with the empanelment of Network Providers – Doctors, Laboratories, Hospitals and other wellness partners.

Additional role details

• The candidate will be required to liaise with CXOs of Hospitals, laboratories, diagnostic centres & other healthcare vendors on a periodic basis with the objective of facilitating and managing business relations.
• The incumbent will also be required to partner with local labs or hospitals across the defined zones.
• They are expected to be adept at negotiations and relationship management with their stakeholders.
• Develop and expand the Medical provider's network to meet the ever-growing customer needs and demands.
• Experience in identifying tests, packages and components associated with health check-up packages.
• Experience in Provider contracting and tariff negotiation on the best available rates for cashless facility along with corporate health check packages.
• Ensure all signed contracts adhere to the local regulatory and corporate outsourcing guidelines and requirements.
• Take ownership of monthly payment reconciliation efforts of the respective vendor accounts.