Customer Account Manager - BFSI

Job Title: Customer Account Manager – (BFSI) Location: Mumbai Experience: 5–10 years Industry: Cybersecurity / BFSI (Banking, Financial Services, Insurance) Role Overview We are seeking a results-driven Customer Account Manager to manage and grow strategic accounts within the BFSI sector. The ideal candidate will have a strong understanding of cybersecurity solutions and regulatory requirements in banking and financial services, combined with excellent relationship management and business development skills.

Key Responsibilities

• Account Management & Growth · Manage a portfolio of BFSI clients, acting as the primary point of contact.
• Develop and execute account plans to drive revenue growth and customer · retention.
• Identify cross-sell and up-sell opportunities for cybersecurity solutions and · services. · Client Relationship Management
• Build and maintain strong relationships with key stakeholders (CIOs, CISOs, Risk · & Compliance Heads).
• Ensure high customer satisfaction through proactive engagement and issue · resolution.
• Conduct regular business reviews and strategic planning sessions with clients. · Cybersecurity Advisory
• Understand client security posture and recommend appropriate solutions (e.g., · SIEM, SOC, IAM, endpoint security, cloud security).
• Align offerings with regulatory frameworks such as RBI guidelines, PCI-DSS, ISO · 27001, and other BFSI compliance standards.
• Collaborate with pre-sales and technical teams to design tailored solutions. · Sales & Revenue Responsibility
• Own revenue targets and pipeline for assigned accounts.
• Lead deal cycles from opportunity identification to closure.
• Negotiate contracts, renewals, and service agreements. · Stakeholder Collaboration
• Work closely with internal teams (sales, pre-sales, delivery, product, and · support).
• Ensure seamless delivery of cybersecurity projects and services.

Required Skills & Qualifications Education

• Bachelor’s degree in engineering, IT, Cybersecurity, or related field
• MBA (preferred) Experience
• 5–10 years in account management / sales within cybersecurity or IT services
• Strong experience working with BFSI clients Core Skills
• Deep understanding of cybersecurity solutions and threat landscape
• Knowledge of BFSI regulations and compliance requirements
• Strong communication, negotiation, and presentation skills
• Proven track record of achieving revenue targets
• Ability to manage complex enterprise account