Customer Account Manager - BFSI

Job Title: Customer Account Manager – (BFSI) Location: Mumbai, Bangalore Experience: 5–10 years Industry: Cybersecurity / BFSI (Banking, Financial Services, Insurance) Role Overview We are seeking a results-driven Customer Account Manager to manage and grow strategic accounts within the BFSI sector. The ideal candidate will have a strong understanding of cybersecurity solutions and regulatory requirements in banking and financial services, combined with excellent relationship management and business development skills. Key Responsibilities Account Management & Growth

• Manage a portfolio of BFSI clients, acting as the primary point of contact.
• Develop and execute account plans to drive revenue growth and customer retention.
• Identify cross-sell and up-sell opportunities for cybersecurity solutions and services.

Client Relationship Management

• Build and maintain strong relationships with key stakeholders (CIOs, CISOs, Risk & Compliance Heads).
• Ensure high customer satisfaction through proactive engagement and issue resolution.
• Conduct regular business reviews and strategic planning sessions with clients.

Cybersecurity Advisory

• Understand client security posture and recommend appropriate solutions (e.g., SIEM, SOC, IAM, endpoint security, cloud security).
• Align offerings with regulatory frameworks such as RBI guidelines, PCI-DSS, ISO 27001, and other BFSI compliance standards.
• Collaborate with pre-sales and technical teams to design tailored solutions.

Sales & Revenue Responsibility

• Own revenue targets and pipeline for assigned accounts.
• Lead deal cycles from opportunity identification to closure.
• Negotiate contracts, renewals, and service agreements.

Stakeholder Collaboration

• Work closely with internal teams (sales, pre-sales, delivery, product, and support).
• Ensure seamless delivery of cybersecurity projects and services.

Required Skills & Qualifications Education

• Bachelor’s degree in engineering, IT, Cybersecurity, or related field
• MBA (preferred) Experience
• 5–10 years in account management / sales within cybersecurity or IT services
• Strong experience working with BFSI clients Core Skills
• Deep understanding of cybersecurity solutions and threat landscape
• Knowledge of BFSI regulations and compliance requirements
• Strong communication, negotiation, and presentation skills
• Proven track record of achieving revenue targets
• Ability to manage complex enterprise account