Senior Platform Support Analyst

Role overview

Senior Platform Support Analyst at Dentsu Aegis

Delivers Global application services to the business within agreed SLAs

The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.

Responsibilities

• Contributes to the delivery and implementation of operational projects to support the business
• Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
• Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
• Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards

Employment details

• Bangalore
• Brand:
• Bcoe
• Time Type:
• Full time
• Contract Type:
• Permanent
• Location: Bangalore [India]