Customer Application Support Engineer

Role overview

Customer Application Support Engineer at NXP Semiconductors

We are looking for a Customer Application Support Engineer with 3–5 years of hands‑on experience in Embedded Linux , driver development , and industrial embedded applications.

Responsibilities

• Provide frontline technical support for customer issues related to Linux BSP, kernel, bootloaders, and driver integration.
• Work with Yocto , Buildroot , or similar Linux build frameworks.
• Support implementation of industrial communication protocols such as:

Required qualifications

• Bachelor’s or Master’s degree in
• Electronics & Communication (ECE)
• Computer Science Engineering (CSE)
• Electrical Engineering (EE/EEE)
• Soft Skills
• Strong problem-solving ability and structured debugging approach.
• Excellent customer communication and presentation skills.
• Ability to manage multiple customer issues simultaneously.
• Collaborative mindset with cross‑functional hardware, software, and QA teams.
• High ownership and willingness to support field escalations.
• Experience with real-time Linux (PREEMPT‑RT) .
• Exposure to ARM Cortex‑A/Cortex‑M based SoCs.
• Understanding of containerization (Docker) on embedded devices.
• Experience with CI/CD tools for embedded workflows.
• Familiarity with cybersecurity standards for industrial systems (IEC 62443).
• More information about NXP in India...
• #LI-7013

Preferred qualifications and skills

• Preferred (Nice to Have)

Employment details

• Location: Noida, Bangalore

Application details

• Create application notes, reproducible test cases, and technical guides.

Additional role details

• The ideal candidate has practical debugging skills, strong Linux fundamentals, experience with Yocto/Buildroot, and the ability to work directly with customers to resolve technical issues and accelerate product development..
• 1.
• Customer Support & Issue Resolution
• Debug real-time issues across hardware, kernel, and applications.
• Support customers through bring‑up, validation, and production phases.
• 2.
• Linux Build Systems & BSP Development
• Customize BSP layers, tune root filesystems, and optimize system boot times.
• Integrate middleware, libraries, and system components for industrial applications.
• 3.
• Driver Development & HAL Integration
• Develop, modify, and integrate Linux device drivers for peripherals such as:
• GPIO, I2C, SPI, UART
• display drivers for HMI
• industrial I/O modules
• Troubleshoot kernel-level issues and perform patching, backporting, and version upgrades.
• 4.
• Industrial Protocols & Connectivity
• Modbus, CAN/CANopen, Profibus, Profinet, EtherCAT, OPC‑UA
• Assist customers with protocol stack integration and performance optimization.
• 5.
• HMI & UI System Integration
• Work with GUI frameworks such as Qt , GTK , or similar.
• Enable display drivers, touch interfaces, and input subsystems.
• Support rendering, performance tuning, and hardware-accelerated graphics.
• 6.
• Security & System Hardening
• Support secure boot, trusted execution environments, and firmware authenticity.
• Implement Linux security features:
• SSecure Key storage
• Vulnerability assessment & compliance
• Enable secure communication protocols (TLS, SSH, IPsec).
• 7.
• Documentation & Training
• Conduct customer trainings and hands‑on workshops.
• Provide technical feedback to product and development teams.