AHS Compliance Spec - English & German, Account Health Support

Role overview

AHS Compliance Spec - English & German, Account Health Support at Amazon

Responsibilities

• You will support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts with effective education, de-escalation and communication in every interaction.
• You will serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans including proactive contacts, follow-ups, and pre-enforcement outreach across applicable legislations.
• You will collaborate with internal stakeholders, identify process improvements, flag policy gaps, and consistently achieve productivity and quality performance goals in a metric-driven environment A day in the life As an Account Health Support Specialist, you will serve as a dedicated point of contact for Amazon's Selling Partners, guiding them through their compliance journey.

Employment details

• Location: Hyderabad [Telangana] [India]

Application details

• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

About the employer

• We provide dedicated support to Sellers on the Amazon platform, predicting their needs proactively and delivering solutions that help them better serve customers.
• You will resolve account health issues, conduct investigations into policy violations, and execute proactive outreach to help Sellers maintain and regain compliant status across Amazon policies and EU regulations - including product compliance, sustainability, and general product safety (GPSR).

Additional role details

• The Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers).
• Key job responsibilities
• You will conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals - providing clear, accurate solutions and redirecting difficult conversations with empathy and professionalism.
• You will document all interactions according to standard operating procedures, managing cases through centralized mechanisms to ensure visibility, consistency, audit readiness, and high data integrity.
• AHS Specialists work across voice and written channels, supporting Sellers through account health issues, enforcement actions, and compliance journeys depending on role specialization.
• Speak, write, and read fluently in English and German (B2 or above) -
• Bachelor's degree in any discipline -
• Ability to follow standard operating procedures (SOPs) and detailed documentation -
• Clear and concise written and verbal communication skills in English -
• Experience using computer-based tools and systems to process or track work
• Excellent verbal and written communication skills, inspiring confidence while guiding customers through resolution steps via phone and email - Demonstrated empathy and active listening skills - Prior Contact Center experience - Comfortable working in a fast-paced, high-volume environment with the ability to adapt to change effectively - Ability to deliver performance in a metric-driven environment with high productivity and quality standards - Multitasking ability: handling phone, chat, and email contacts simultaneously - Ability to troubleshoot, research, and translate technical or procedural instructions into clear guidance for customers - Enthusiastic, self-motivated, and willing to learn new skills - Demonstrated ability to identify and drive process improvements Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If the country/region you're applying in isn't listed, please contact your Recruiting Partner. null