Manager, Operations as a Service, North America Supply Chain (NASC)

Role overview

Manager, Operations as a Service, North America Supply Chain (NASC) at Amazon

The role requires cross-geography stakeholder management and collaboration across programs.

Required qualifications

• Graduate in any discipline. - People & Stakeholder Management: 3+ years of experience managing teams and partnering with customers and stakeholders to deliver business outcomes. - Functional Ownership: 2+ years of independently managing a function or process. - Analytical & Communication Skills: Strong analytical and problem-solving skills with effective verbal and written business communication.
• Graduate in any discipline with 6+ years of overall work experience. - Analytical & Communication Skills: Strong analytical and problem-solving skills with effective verbal and written business communication. - AI/ML & Automation: Working knowledge of AI/ML and experience identifying and implementing AI, automation, or data-driven solutions to improve business processes. - Additional
• MBA from a Tier 1/Tier 2 institution; Lean Six Sigma Green/Black Belt; PMP/PRINCE2 certification.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
• If the country/region you're applying in isn't listed, please contact your Recruiting Partner. null

Employment details

• Location: Bengaluru [Karnataka] [India]

About the employer

• Amazon is a global technology and operations company serving customers across multiple businesses and geographies.
• Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation.

Additional role details

• Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement.
• Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.
• Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe.
• The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale.
• Key job responsibilities An OaaS Manager within GSRC typically leads teams of up to 20 associates, including SMEs and ICs supporting broader programs.
• Key responsibilities include:
• Business & Process Ownership: Own business metrics, process performance, and continuous improvement against defined goals.
• Stakeholder Management: Partner with stakeholders across geographies to understand business priorities, align execution, and deliver agreed business outcomes.
• Process Management: Onboard and stabilize new processes; identify and eliminate root causes of defects through cross-functional collaboration.
• Metrics & Business Reviews: Analyze trends and gaps; provide insights and contribute to WBRs, MBRs, QBRs, and other business reviews.
• Automation & Scaling: Identify and implement process improvements, automation, and scalable solutions; drive adoption across teams.
• SOP & Governance: Establish and maintain SOPs, processes, and tools to ensure consistent execution and performance.
• Talent Management: Set goals, coach and develop associates, SMEs, and ICs, and build functional and leadership capabilities.
• Hiring: Participate in internal and external hiring to build team capability.
• Workforce Management: Ensure schedule adherence and accurate tracking of productive/non-productive time and leave to maintain productivity and utilization accuracy.
• Flexibility to work in 24x7 shift and rotational weekly off
• Experience in team management -