Operations Transaction Analyst

Role overview

Operations Transaction Analyst at athenahealth

This position will report to the Associate Operations Manager.

Perform other duties as assigned that are consistent with the role. 0 to 2 years of experience in operations, healthcare revenue cycle management, claims processing, or a related support function.

Responsibilities

• Review work queues, identify issues, and complete assigned transactions within established turnaround times.
• Maintain clear logs, records, and documentation for completed work and exceptions.
• Support continuous improvement efforts by identifying process gaps and suggesting practical workflow enhancements.
• Collaborate with internal teams to support issue resolution and operational follow-through.
• Assist with audit preparation or documentation review as needed.
• Help support peak-volume work distribution across the team when needed.

Preferred qualifications and skills

• Knowledge of revenue cycle terminology, denial handling, or transaction processing is preferred.

Employment details

• Location: Chennai [Tamil Nādu] [India]

Application details

• Apply basic AI tools or AI-enabled features to help organize work, improve productivity, and learn new tools as they become available, while following company guidance and quality standards.

About the employer

• The team applies knowledge of the athenaNet platform to strengthen operations, improve service outcomes, and support scalable service delivery.

Benefits

• The Operations Transaction Analyst supports healthcare revenue cycle management operations by resolving claims and related tasks with accuracy, timeliness, and attention to process requirements.
• Resolve claims and related operational tasks within the healthcare revenue cycle management workflow.
• Familiarity with healthcare claims, billing workflows, or revenue cycle management processes preferred.

Additional role details

• The role works closely with internal stakeholders and customers to support key operational initiatives across the revenue cycle.
• Team members partner with internal stakeholders and customers to resolve operational issues, maintain process quality, and support continuous improvement across the healthcare revenue cycle management environment.
• In this role, you will contribute to the resolution of claims and related tasks while helping ensure work is completed accurately, consistently, and in alignment with standard operating procedures.
• Follow standard operating procedures to support accurate and consistent processing.
• Validate transaction details and correct errors to help maintain service quality.
• Escalate complex issues or workflow barriers to the appropriate team or leader when needed.
• Meet quality, productivity, and compliance expectations for assigned processes.
• Participate in team huddles, training sessions, and process updates.
• Support testing or validation of process changes when required.
• Contribute to knowledge sharing within the team by documenting process insights.
• Assist with special projects related to operations or process improvement.
• Strong attention to detail and ability to follow structured procedures.
• Ability to maintain accurate documentation and complete tasks with consistency.
• Basic proficiency with Microsoft Office tools, including Excel and Outlook.
• Ability to learn new systems, workflows, and process requirements quickly.
• Experience working with structured task queues, workflow tools, or claims systems is a plus.
• Expected Education & Experience.
• Bachelor’s degree or equivalent combination of education and experience.
• Good written and verbal communication skills.