Senior Engagement Manager - Trade Finance Operations, Transformation & Agentic AI

Role overview

Senior Engagement Manager - Trade Finance Operations, Transformation & Agentic AI at Capgemini

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.

Responsibilities

• Drive SLA, KPI, quality, productivity, financial, risk and governance outcomes.
• Build trusted client relationships and lead transformation, innovation and growth programs.
• Drive intelligent automation across banking operations.

Preferred qualifications and skills

• MBA, CDCS, CITF, Lean Six Sigma and AI/Cloud certifications preferred.

Employment details

• Location: Bangalore [India]

About the employer

• Capgemini is a global business and technology transformation partner, helping organizations accelerate their digital and sustainable transformation.
• With 340,000 team members across more than 50 countries, Capgemini delivers end-to-end services powered by AI, cloud, data and deep industry expertise.
• Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
• We imagine the future of organizations and make it real with AI, technology and people.
• With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.
• We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
• The Group reported 2024 global revenues of €22.1 billion.
• Make it real | www.capgemini.com

Additional role details

• Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
• YOUR ROLE We are seeking an experienced Trade Finance Delivery & Agentic AI Transformation Lead to manage strategic Trade Finance engagements and drive AI-led transformation across Trade Finance operations.
• In this role you will play a key role in: Lead end-to-end Trade Finance operations covering Import/Export LCs, SBLCs, Guarantees, Collections, Reimbursements, Supply Chain Finance, Compliance and OFAC screening.
• Manage client governance, executive reviews, audits, escalations and regulatory compliance.
• Define and execute the Agentic AI roadmap for Trade Finance operations.
• Lead AI use cases including document classification, data extraction, compliance screening, document verification, discrepancy detection and workflow orchestration.
• Establish AI governance, human-in-the-loop controls and regulatory compliance frameworks.
• Drive process re-engineering, standardization, operating model transformation and automation initiatives.
• Support platform implementation, migration, testing, cutover and hypercare activities.
• Develop and lead large global delivery teams while building Trade Finance and AI capabilities YOUR PROFILE 18+ years of Banking & Financial Services experience with strong Trade Finance expertise.
• Knowledge of Trade Finance products, Trade Compliance, OFAC screening and SWIFT messaging.
• Experience managing global Trade Finance operations and transformation programs.
• Background in process improvement, service governance and operating model change.
• Experience in AI, GenAI, Intelligent Automation and Agentic AI initiatives.
• Exposure to Trade Finance platforms and workflow automation tools.
• Graduate degree in Finance, Business, Banking, Technology or related discipline.
• WHAT YOU'LL LOVE ABOUT WORKING HERE Lead Trade Finance transformation and AI-led innovation.
• Partner with senior stakeholders on growth and operational excellence.
• Build scalable AI capabilities and transformation assets.