Customer Journey Analytics (CJA) Developer

Role overview

Customer Journey Analytics (CJA) Developer at Capgemini

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.

Responsibilities

• Implement and manage analytics tagging, instrumentation, and custom data collection using Adobe Launch (or equivalent TMS), Adobe Analytics, and AEP .
• Work closely with product managers, marketers, UX, and data engineering teams to translate business requirements into scalable analytics and measurement solutions.

Employment details

• Location: Bangalore [India]

About the employer

• We offer a range of career paths and internal opportunities within Capgemini group.
• Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
• The Group reported 2024 global revenues of €22.1 billion.

Benefits

• You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

Additional role details

• Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
• Your Role We are looking for an experienced Customer Journey Analytics (CJA) Developer – 6 to 15 Years to design, implement, and optimize cross‑channel customer journey measurement solutions.
• You will work with Adobe Customer Journey Analytics (CJA), Adobe Experience Platform (AEP), and related analytics tools , partnering with data, product, and marketing teams to deliver actionable insights and measurable customer experiences.
• Your Profile Design, build, and maintain data connections, schemas, and datasets within Customer Journey Analytics (CJA) to enable accurate, cross‑channel journey insights.
• Develop customer journey dashboards, visualizations, calculated metrics, and stitched customer profiles across digital and offline touchpoints.
• Troubleshoot tracking and data discrepancies, validate implementations, and ensure data quality, governance, and compliance standards are met.
• Strong analytical, problem‑solving, and communication skills, with the ability to explain technical concepts to non‑technical stakeholders and drive data‑driven decision‑making.
• What you'll love about working here You can shape your career with us.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
• We imagine the future of organizations and make it real with AI, technology and people.
• With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.
• We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
• Make it real | www.capgemini.com