Senior Product Manager

Role overview

Senior Product Manager at Expedia

Required qualifications

• Min 7+ years of product management experience owning complex, platform-oriented products across booking, orders, reservations, payments, servicing, or transaction lifecycle
• Strong understanding of commerce/booking journeys — supply, payment authorization, fraud, confirmation, cancellations, refunds, and post-booking servicing
• Proven ability to define product vision, strategy, and roadmaps that drive measurable improvements in success, reliability, and cost metrics for large-scale systems
• Strong technical fluency (APIs, distributed systems, data platforms, cloud architectures) and ability to partner effectively with engineering
• Demonstrated cross-functional leadership and stakeholder communication skills, including executive updates and influence without direct authority
• Strong analytical rigor — using data, experimentation, and root-cause analysis to guide decisions and reduce Failed Customer Interactions

Preferred qualifications and skills

• Experience with order management systems, reservation platforms, travel/hospitality commerce, marketplaces, or other high-volume transactional products
• Familiarity with booking and servicing metrics — Purchase Success Rate, Booking Success Rate, Payment Success Rate, authorization success, cancellation rates, refund completion, contact/failure rates
• Experience integrating with suppliers, payment providers, fraud systems, customer-support tools, finance platforms, or external B2B partners
• Experience building or scaling self-service servicing capabilities for cancellations, changes, refunds, and trip management
• Experience driving platform cost optimization, telemetry efficiency, cloud economics, or governance programs
• Software engineering, systems architecture, or computer science background, with ability to engage deeply in technical design discussions
• Experience operating products globally across multiple brands, lines of business, markets, currencies, regulatory environments, or customer segments
• MBA or equivalent business education; technical degree or equivalent technical experience
• Experience in a fast-paced environment balancing customer value, commercial outcomes, platform health, and delivery constraints
• Accommodation requests
• Expedia Group is committed to providing an inclusive and accessible recruiting experience.
• If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation .

Employment details

• Location: India - Gurgaon

About the employer

• Orders & Reservations sits at the center of Expedia Group's commerce platform — the system of record for every booking and the servicing backbone from purchase through cancellation, change, or refund.
• The platform supports global B2C travelers, B2B partners, and internal finance and analytics consumers across every line of business and brand.
• What You Will Do (Roles & Responsibilities)
• As a Senior Product Manager, you will help improve the Book-to-Serve journey by optimizing purchase, booking, and payment success while reducing Failed Customer Interactions through better validation, orchestration, retry, guidance, and intelligent routing.
• Specifically, you will:
• Own the end-to-end product vision, strategy, and roadmap for order management and reservations, translating business and technical goals into measurable outcomes for a highly scalable, business-critical platform
• Partner closely with engineering and architecture teams to design and evolve APIs, distributed systems, and cloud-based integrations that improve orchestration, retry logic, and intelligent routing across the transaction lifecycle
• Drive down Failed Customer Interactions by leading incident learnings, root-cause analysis, defect reduction, and monitoring/alerting improvements in partnership with operations and support teams
• Lead cross-functional delivery across product, engineering, design, analytics, finance, and risk — writing clear PRDs, prioritization frameworks, and delivery plans, and building alignment through executive updates and trade-off discussions
• Explore and apply AI/ML, LLMs, and intelligent automation (e.g., anomaly detection, synthetic monitoring, agent-assisted operations) to proactively catch and prevent booking, payment, and servicing failures
• Use data, dashboards, and experimentation to continuously track purchase, booking, and payment success rates, identifying friction points across the Shop-to-Book-to-Serve journey and prioritizing fixes accordingly
• Group
• Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
• Across our brands and business, we help travelers explore the world with confidence and ease.
• Important notice
• Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams.
• Never share sensitive personal information unless you are confident of the recipient.
• Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact.
• Our email domain is @expediagroup.com.
• The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .
• Equal Opportunity
• Expedia is committed to creating an inclusive work environment with a diverse workforce.
• All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Benefits

• Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work.

Additional role details

• At Expedia Group, we help travelers explore the world, one journey at a time.
• As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
• Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.
• Join us and build for travelers everywhere.
• Senior Product Manager, Orders & Reservations