Engineer/ Senior Engineer – Customer Support

Role overview

Engineer/ Senior Engineer – Customer Support at Emerson India

Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from Enquiry to invoicing.

Engineer/ Senior Engineer – Customer Support will handle speedy and knowledgeable responses to assist customers at any stage of their order and proactively address any problems.

In this Role, Your Responsibilities Will Be: Preparing Quotations per customer’s / Sales request Review of customer PO; to align with Emerson’s terms & conditions, trade compliance policy Prepare order check list, order screening form (TSF), checkpoint screening as per guidelines.

Assure orders are entered properly and accurately and in conformance with the customer need and factory capabilities other groups.

Timely acknowledgement of delivery and proactive updates to customers on the status of their orders.

Review incoming orders and expedite orders to meet customer requests and achieve Emerson service level goals.

Monitor and update date management for sale order and backlog to meet customer requirement.

Prepare Order Acknowledgment, delivery order and/or packing list for shipment.

Prepare sale forecast and POR Sale report by period and monitor to meet target.

Submit weekly and monthly inquiry, booking, backlog and shipment report.

Answer customer phone calls professionally and consistently.

Acts as a liaison to ensure timely and efficient administration of orders.

Assure that the impact of change orders is appropriately communicated and driven both internally and externally.

Analyze and calculate product costs based on Bill of Materials (BOM), routing, machine hours, labor, and overhead rates.

Expedite documentation submission and prepares certificates of Conformance/Origins.

Maintain and update standard costing models for existing and new products.

Support pricing decisions for RFQs, tenders, and bulk orders.

Work with sales and marketing teams to align pricing with customer expectations and business goals.

Support cost audits and ensure compliance with internal controls and industry standards.

Who You Are: Attention to detail, hard worker, proactive, Collaborative, willingness to interact.

Ability to work under time pressure and multi-tasking.

Strong analytical skills and ability to tackle problems.

Excellent verbal and written communication skills in English.

For This Role, You Will Need: Bachelor’s Degree in mechanical / Instrumentation / Electrical with minimum 1 year of experience in relevant field 2 to 4 Years experience in customer service role.

Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.

We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.

Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.

Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.

We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee well-being.

We prioritize providing competitive benefits plans, a variety of medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and much more.

Our culture offers flexible time-off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

Preferred qualifications and skills

• Preferred Qualifications that Set You Apart: Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.

Employment details

• Location: CHENNAI [TAMIL NADU] [India]