Senior Global HR Specialist

Role overview

Senior Global HR Specialist at IG Infotech India

We didn't pivot to innovation; it's how we've always operated.

So, who are we?

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof.

What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

Join us at IG – the future gets built here .

Responsibilities

• Resolve HR queries and requests in ServiceNow, accurately and within agreed timeframes
• Process employee lifecycle transactions in Workday, including hires, changes, and leavers
• Own the daily Workday task queue on your assigned days, including anything left over from the previous day
• Prepare, sign, and distribute accurate HR letters and documents, and maintain employee files in our online archive
• Support Japan HR Operations from November
• Handle correspondence from authorities and external bodies, making sure every item is resolved or escalated with a clear next step
• Support colleagues on complex cases and contribute to audits
• Work with team members across India, Poland, and the UK
• What you'll need
• You work out what to do when a case doesn’t match the procedure.
• Procedures cover most cases but not all.
• When something differs, you work out the right action, or you escalate with your analysis and a proposed next step.
• You never close a case because “no instruction applies”.
• You own the outcome.
• If something is unowned or overdue, you pick it up.
• You don’t wait to be assigned it or assume someone else has it.
• You flag risks early.
• If you can’t meet a deadline or you’re unsure about a case, you tell your manager straight away, with a proposed way forward.
• You work UK hours one to two days in every two weeks.
• Essential
• 4+ years of hands-on HR operations or HR shared services experience, ideally in a multi-country environment
• Hands-on experience with Workday or SuccessFactors
• Experience with ServiceNow, Salesforce, or a similar HR case management tool
• Strong written and spoken English (C1)
• Proven track record of working independently from procedures and handling cases that don’t fit them
• Willingness to work UK hours as described above

Preferred qualifications and skills

• Experience supporting APAC, EMEA, or Japan HR processes
• Experience handling correspondence from authorities and labour office
• Experience supporting internal or external audits.
• The Perks
• It really is more than a job.
• We think like a start-up, but we deliver like a FTSE 100 — so the bar is high, and we won't pretend otherwise.
• We work hybrid, which means three days in the office.
• We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it.
• Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.
• Join us for this exciting journey.
• Apply now!
• Number of openings
• 1

Employment details

• Location: Bangalore [India]

About the employer

• You’ll join People Services, part of People Excellence at IG, supporting 3,000+ colleagues across the globe.
• Your role in the Team's Success
• This is a 12-month fixed-term role, so you need to be productive from your first week.
• You’ll work independently from our documented procedures and take full ownership of the work you pick up.
• You’ll report to the Manager, HR Operation.

Additional role details

• Job Title
• Senior Global HR Specialist