Operator - SOC

Role overview

Operator - SOC at Warner Bros. Discovery

Monitor CCTV, access control, intrusion detection, panic alarms, life-safety systems, and other physical security platforms.

The role requires continuous monitoring of CCTV systems, access control platforms, alarm systems, life-safety systems, and other security technologies to ensure timely response to security events and operational disruptions.

Responsibilities

• Identify, assess, and respond to suspicious activities, security incidents, unauthorized access attempts, and emergency situations.
• Conduct initial incident assessment and determine appropriate escalation paths.
• Coordinate with on-site security personnel and relevant stakeholders during security events.
• Maintain continuous situational awareness of facilities and critical operations.
• Support emergency response activities for medical incidents, fire alarms, facility disruptions, workplace violence concerns, and other critical events.
• Initiate emergency notification and escalation procedures as required.
• Coordinate communication between security personnel, facilities teams, and management during incidents.
• Monitor incidents through resolution and ensure proper documentation.
• Access Control & Security Systems Management .
• Monitor and administer access control requests and alarm events.
• Verify access-related incidents and investigate unauthorized access attempts.
• Support visitor management processes and credential-related inquiries.
• Ensure proper operation of physical security systems and escalate technical issues when identified.
• Operational Reporting & Documentation .
• Prepare daily activity reports, incident summaries, and shift handover reports.
• Maintain detailed incident logs and case documentation.
• Record security events accurately within reporting and case management systems.
• Provide timely updates to stakeholders regarding ongoing incidents and operational concerns.
• Compliance & Process Adherence .
• Follow established corporate security procedures and SOC operating protocols.
• Ensure compliance with security policies, site procedures, and regulatory requirements.
• Participate in emergency exercises, security drills, and business continuity activities.
• Support security audits, investigations, and compliance reviews as required.
• REQUIRED SKILLS & EXPERIENCE .
• Security Operations Skills .
• Security platforms: ServiceNow, Everbridge, Ontic, Genetec, ACRE Feenics, CCURE & Lenel o Security equipment: CCTV, access control, alarms, FACP panels.
• Understanding of physical security principles and corporate security operations.
• Experience monitoring CCTV, access control, alarm monitoring, and security management platforms.
• Knowledge of incident management and emergency response procedures.
• Familiarity with visitor management and access control processes.
• Understanding of workplace security, life-safety, and crisis management concepts.
• Analytical Skills .
• Ability to assess incidents and prioritize response actions.
• Strong observation, problem-solving, and decision-making abilities.
• Communication Skills .
• Strong verbal and written communication skills.
• Ability to document incidents accurately and professionally.
• Comfortable communicating with security personnel, employees, vendors, and management teams.
• Minimum 5 years of experience in a Physical Security SOC, GSOC (Global Security Operations Center), Command Center, Corporate Security Operations, or related environment.
• Experience working within a 24x7 operational environment.
• Exposure to multinational corporate security programs.
• Experience supporting large-scale facilities, corporate campuses, or media/entertainment environments.
• ASIS Associate Protection Professional (APP) .
• Certified Protection Professional (CPP) – desirable .
• Emergency Response or Incident Management Certifications .
• Security Systems or Access Control Platform Certifications .
• Advance MS Excel/Power BI .
• Power Apps and Power Automate- desirable .
• CCTV Monitoring & Surveillance .
• Incident Management .
• Access Control Administration .
• Situational Awareness .
• Risk Awareness .
• Attention to Detail .
• Documentation & Reporting .
• Team Collaboration .
• Willingness to work rotational shifts and support a 24x7 Security Operations Center environment.
• Ability to respond to high-priority security incidents within defined service levels.
• Flexibility to support emergency response activities and critical security events as required.
• Ability to maintain professionalism and composure during high-pressure situations.
• Some Important Details.

Preferred qualifications and skills

• Bachelor's Degree preferred.

Employment details

• Location: Hyderabad [Telangāna] [India]

Additional role details

• The Physical Security SOC Operator will be responsible for monitoring, assessing, documenting, and escalating physical security incidents across Warner Bros.
• Discovery facilities and operations.
• The successful candidate will work closely with site security teams, facilities management, emergency responders, business stakeholders, and corporate security leadership to maintain a safe and secure operating environment.