Account Management Leader

Role overview

Account Management Leader at Ciena

Based in Mumbai and reporting to the General Manager, India Sales, the position collaborates with customers and cross-functional teams to align business objectives and customer priorities.

Responsibilities

• Drive revenue growth across strategic telecommunications service provider accounts.

Required qualifications

• Bachelor's degree in a Technical, Engineering, or Business-related discipline.
• 12-18 years of experience in telecommunications sales, systems engineering, product management, or a combination of these areas.
• Demonstrated success managing customer relationships and driving business growth within telecommunications or technology markets.
• Application of telecom technologies, including optical networking, IP/data networking, and service provider environments.
• Experience supporting commercial negotiations, opportunity management, and account planning.
• Stakeholder management within a matrix organization.
• Communication, presentation, and relationship-building skills.
• Nice to haves:
• Experience leading teams, projects, or cross-functional initiatives.
• Existing relationships within Indian telecommunications service providers.
• Background in solution-selling methodologies and complex sales cycles.
• Analytical, planning, and organizational skills.
• Ability to operate independently while collaborating across multiple stakeholder groups.
• Willingness to travel as required.
• At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.
• Ciena values the diversity of its workforce and respects its employees as individuals.
• We do not tolerate any form of discrimination.
• Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
• If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Employment details

• Location: Mumbai [India]

About the employer

• Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging.
• Develop and execute account plans aligned with customer priorities and Ciena business objectives.

Additional role details

• As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.
• We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
• This role drives business growth across strategic telecommunications service provider accounts in India through customer engagement, opportunity development, and account strategy execution.
• The role may be structured as either an individual contributor or a people leadership position depending on the experience of the successful candidate.
• How you will make an impact:
• Identify, qualify, and advance sales opportunities through the full sales cycle.
• Build and maintain relationships with customer stakeholders across technical, operational, and commercial functions.
• Contribute to RFP, RFI, quotation, and proposal activities.
• Collaborate with Systems Engineering, Product Line Management, Marketing, Services, and Sales Operations teams to develop customer solutions.
• Communicate customer requirements, market trends, and competitive insights to internal stakeholders.
• The must haves: