Lead Product Engineer

Aptean · Madurai

Collected role description

Overview <table style="border-collapse: collapse; border: none;"><tbody><tr><td style="width: 492.7pt; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">1. JOB IDENTIFICATION</td></tr><tr><td style="width: 492.7pt; border: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">APTEAN JOB TABLE: </td></tr><tr><td style="width: 492.7pt; border: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">APTEAN JOB LEVEL: DAPTEAN JOB TITLE: Lead Data Engineer</td></tr><tr><td style="width: 492.7pt; border: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">REPORTS TO Full line: Senior Manager or above Dotted line: Business Leader</td></tr></tbody></table> <table style="border-collapse: collapse;"><tbody><tr><td style="width: 492.75pt; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">2. GENERAL JOB SUMMARY (1 paragraph overview describing the primary function and focus of this position)</td></tr><tr><td style="width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">This position is responsible for end-to-end 24x7 operational leadership, ensuring continuous coverage, effective prioritization of critical activities, and timely response to high-priority alerts and incidents. The Shift Leader will take strong ownership of major incident and outage management, including rapid impact assessment, war-room initiation, cross-functional stakeholder coordination, and clear leadership and customer communications throughout the incident lifecycle. The role also requires a proactive, technology-driven operational mindset, leveraging cloud, infrastructure, DevOps, monitoring/observability, automation, and AI-assisted tools to identify risks, improve operational efficiency, reduce manual effort, and prevent recurring issues. Overall, the position requires a high degree of autonomy, technical depth, operational discipline, and incident leadership to maintain service reliability and customer experience. </td></tr></tbody></table> <table style="border-collapse: collapse;"><tbody><tr><td style="width: 492.75pt; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">3. SCOPE You may add categories and verbiage to fully articulate job scope that is not contained in the General Job Summary, such as business impact in terms of revenue, budget, geography, product line(s), etc.)</td></tr><tr><td style="width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">Knowledge:Strong expertise in 24x7 IT operations, major incident management, cloud/infrastructure, DevOps, monitoring/observability, ITSM, automation, and AI-enabled operations. Ability to rapidly troubleshoot, assess impact, prioritize actions, and coordinate cross-functional teams.Complexity:Handles high-impact, time-critical, and concurrent operational issues requiring rapid decision-making, prioritization, escalation, and resource utilization. Expected to proactively identify risks, recurring issues, and automation opportunities to improve service reliability and operational efficiency.Supervision:Works with high autonomy and minimal supervision, owning shift operations end-to-end. Independently leads critical incidents, war rooms, stakeholder communications, and operational decisions, escalating only matters requiring higher-level intervention. </td></tr></tbody></table> <table style="border-collapse: collapse; border: none;"><tbody><tr><td style="width: 492.7pt; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">4. ORGANIZATION (Indicate the job positions reporting to this role)</td></tr><tr><td style="width: 492.7pt; border: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">Full line:· Not applicableDotted line:· Not applicable</td></tr></tbody></table> <table style="border-collapse: collapse;"><tbody><tr><td style="width: 492.75pt; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">5. PRINCIPAL DUTIES AND RESPONSIBILITIES (List the key duties and responsibilities and essential functions of the role)</td></tr><tr><td style="width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt;" width="657"><ol style="margin-top: 0cm;"><li style="margin-top: 3.0pt; margin-bottom: 3.0pt;">24x7 Operations Ownership – Lead shift operations end-to-end, ensuring service availability, operational coverage, workload prioritization, and effective resource utilization. </li><li style="margin-top: 3.0pt; margin-bottom: 3.0pt;">Major Incident & Outage Management – Lead critical incidents from detection to resolution, including impact assessment, war-room initiation, escalation, cross-functional coordination, and service restoration. </li><li style="margin-top: 3.0pt; margin-bottom: 3.0pt;">Cloud & SaaS Infrastructure Operations – Ensure operational health of cloud infrastructure and SaaS services across compute, networking, databases, storage, security, availability, backup, and DR. </li><li style="margin-top: 3.0pt; margin-bottom: 3.0pt;">Monitoring & Observability – Proactively monitor applications and infrastructure, identify service degradation, critical alerts, capacity risks, and recurring issues before they impact customers. </li><li style="margin-top: 3.0pt; margin-bottom: 3.0pt;">SLA/SLO & Service Reliability – Drive adherence to SLA/SLO and availability targets, reduce MTTR, analyse operational trends, and implement preventive actions to improve service reliability. </li><li style="margin-top: 3.0pt; margin-bottom: 3.0pt;">Stakeholder & Leadership Communication – Provide timely, accurate, and structured communications during incidents, outages, and operational risks to leadership, customers, and relevant stakeholders. </li><li style="margin-top: 3.0pt; margin-bottom: 3.0pt;">Automation & Continuous Improvement – Identify and eliminate manual processes using automation, orchestration, AI-assisted tools, and scripting to improve efficiency, reliability, and operational scalability. </li><li style="margin-top: 3.0pt; margin-bottom: 3.0pt;">Operational Governance & Shift Continuity – Ensure compliance with SOPs, runbooks, change processes, security controls, and audit requirements while maintaining effective shift handovers and 24x7 operational continuity.</li></ol> </td></tr></tbody></table> <table style="border-collapse: collapse;"><tbody><tr><td style="width: 492.75pt; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">6. JOB SPECIFICATIONS </td></tr><tr><td style="width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt;" width="657"><h3>Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)</h3>Required Preferred Degree/Certification ☒ ☐ Bachelor’s degree ☐ ☒ Master’s degree ☐ ☐ Ph.D. ☐ ☐ J.D. (law) ☒ ☐ Certification: ☐ ☐ Registration: ☐ ☒ Licensure: ☐ ☐ Other: Work Experience - 7-10 years industry experience with hands-on Knowledge· Cloud (Azure, AWS, GCP), Windows, Linux, Networking, Monitoring, Infra tools, & AI. Skills and Abilities· Strong communication, Azure or AWS certification with hands-on experience, ITIL Foundation, server administration, Active directory, group policies, AI assisted troubleshooting, automation with devops tool chain, monitoring tools, logical, analytical, and lateral thinking.</td></tr></tbody></table> <table style="border-collapse: collapse;"><tbody><tr><td style="width: 492.75pt; border: solid windowtext 1.0pt; padding: 0cm 5.4pt 0cm 5.4pt;" width="657">DISCLAIMER </td></tr><tr><td style="width: 492.75pt; border: solid windowtext 1.0pt; border-top: none; padding: 0cm 5.4pt 0cm 5.4pt;" width="657"><h3>The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.</h3></td></tr></tbody></table>

Collected experience requirement

7 years