Senior Travel Specialist

Role overview

Senior Travel Specialist at New Relic

<p style="line-height: 1.2;">This role requires</p>

This role is eligible for a commission plan (as defined in the sales incentive plan document).

<p>New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, 11 paid holidays, volunteer time off, paid time-off, and other competitive benefits designed to improve the lives of our employees.</p></div><div class="title">Estimated Base Pay Range</div><div class="pay-range"><span>$1</span><span class="divider">—</span><span>$2 USD</span></div></div><div class="pay-input"><div class="description"><p>The pay range below represents a reasonable estimate of hourly pay for the listed position.

Responsibilities

• You’ll report to the Manager, Travel.

Employment details

• <li>Job post location(s): Hyderabad</li>
• Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.</p>
• This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.</p>
• Location: Hyderabad [India]

Application details

• Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.</p></div><div class="title">Estimated Base Pay Range</div><div class="pay-range"><span>$1</span><span class="divider">—</span><span>$2 USD</span></div></div></div><div class="content-conclusion"><p>Fostering a diverse, welcoming and inclusive environment is important to us.
• Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.<br><br>We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the <a href="https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf" target="_blank">San Francisco Fair Chance Ordinance</a>.<br><br>Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.
• If relevant, we will provide more information later in the application process.</p>

About the employer

• <p>New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.</p></div><div class="title">Estimated On-Target Earnings Range</div><div class="pay-range"><span>$1</span><span class="divider">—</span><span>$2 USD</span></div></div><div class="pay-input"><div class="description"><p>The pay range below represents a reasonable estimate of the salary for the listed position.
• <p>New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements.

Benefits

• <li>Vendor & Contract Negotiations: Partner with strategic partners to lead commercial negotiations for corporate contracts with major airlines, hotel chains, and travel service providers to secure preferred corporate rates and benefits.</li>
• <p>New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.</p></div><div class="title">Estimated Base Pay Range</div><div class="pay-range"><span>$1</span><span class="divider">—</span><span>$2 USD</span></div></div><div class="pay-input"><div class="description"><p>The pay range below represents a reasonable estimate of salary for the listed position.

Additional role details

• <div class="content-intro"><p>We are a global team of innovators and pioneers dedicated to shaping the future of observability.
• At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
• As we continue to expand our global footprint, we're looking for passionate people to join our mission.
• If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</p></div><p style="line-height: 1.2;">Senior Travel Specialist</p>
• <ul>
• </ul>
• <p style="line-height: 1.2;">Your opportunity<br><br>As the Sr Specialist in the Travel team, you’ll support the Travel team in functions comprising global employee Travel and Expense management at Hyderabad.
• Managing compliance with Travel and Expense policy, Corporate Card/P-Card policy, working on all change management projects on Travel, Expense, and Card programmes.
• Must be flexible to work in a dynamic, 24/7 environment to support the global, round-the-clock nature of the travel industry<br><br>What you’ll do</p>
• <li>Possess comprehensive knowledge of Travel, Expense, and Corporate Card programs, and have worked on these areas in past roles.</li>
• <li>Corporate Card Administration: Oversee end-to-end card lifecycle processing, including receiving and evaluating new card applications, issuing cards, managing credit limit adjustments, and cancelling existing cards for offboarded or ineligible employees.</li>
• <li>Payment Batches & Manual Processing: Execute payment batches and handle expense reimbursements for manual paid countries, ensuring compliant, accurate, and timely disbursements across non-automated regions.</li>
• <li>Reconciliations: Perform regular financial reconciliations for corporate credit card accounts, manual country expense payments, and vendor balances, resolving discrepancies with speed and precision.</li>
• <li>Timely review and approval of all employee travel requests related to hotels and transportation, in line with approved policy.</li>
• <li>Track queries on the Navan travel group and respond timely for all open queries during the respective work shift.</li>
• <li>Proficiently understand and navigate systems such as Navan, Coupa, NetSuite, Workday, Bank Integration, and Card feed programs.</li>
• <li>Ensure internal customer focus in getting the SLAs achieved across all requests from employees for hotel and airfare bookings and reimburse their claims timely.</li>
• <li>Manage financial close-related activities, including accruals, T&E schedules, and month-end reconciliations.</li>
• <li>Review team tasks, identify delays, and provide solutions for timely completion.</li>
• <li>Collaborate with the Global Process Owner, manage approvals, and understand statutory requirements and legalities.</li>
• <li>Prepare and maintain up-to-date process documentation, emphasizing continuous improvement.</li>
• <li>Contribute to ongoing projects by actively participating in testing activities and engaging with individuals across the employee life cycle.</li>
• <li>7+ years of experience in managing Travel, Expense, and Corporate Card programs within a global matrix organization.</li>
• <li>Hands-on experience with end-to-end Corporate Card processing, including issuing new cards, managing card limits, offboarding/cancelling cards, and performing detailed account reconciliations.</li>
• <li>Proven track record of conducting vendor negotiations with airlines, hotel chains, and corporate travel suppliers to secure competitive rates and corporate terms.</li>
• <li>Strong expertise in global payment operations, specifically executing manual country payment batches, local disbursement handling, and cross-border expense processing.</li>
• <li>Bachelor’s degree in a relevant field.</li>
• <li>Demonstrated expertise in process analysis, documentation, financial reconciliations, and process improvement/automation.</li>
• <li>Strong communication, relationship building, influencing, persuasion, presentation, and conflict resolution skills.</li>
• <li>Consistently demonstrates high integrity combined with good business judgment.</li>
• <li>Absolute integrity of internal controls over all finance/accounting activities that can affect the completeness and accuracy of financial reporting.</li>
• <li>Time sensitive on all deliverables and available to handle seasonal variations in functional requirements.</li>
• <li>High attention to detail with the ability to present/articulate analytical results and facilitate decision-making</li>
• <p style="line-height: 1.2;">Bonus points if you have</p>
• <li>Experience in working in travel teams in large organizations in the SAAS space</li>
• <li>Experience in managing global payment batches and travel deliverables across multiple international time zones.</li>
• </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position.
• This role is eligible for a corporate bonus plan.
• This role may be eligible for the corporate bonus plan.
• We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day.
• We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones.
• Their experiences and perspectives inspire us to make our products and company the best they can be.
• We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. </p>
• <p>If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to <a href="mailto:resume@newrelic.com" target="_blank">resume@newrelic.com</a>.</p>
• <p>We believe in empowering all Relics to achieve professional and business success through a flexible workforce model.
• <p><strong>Our hiring process</strong><br><br>In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
• New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.</p>
• Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location.
• <p>Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. </p>
• <p>Review our Applicant Privacy Notice at <a href="https://newrelic.com/termsandconditions/applicant-privacy-policy" target="_blank">https://newrelic.com/termsandconditions/applicant-privacy-policy</a></p></div>