Global BI&A Product Senior Manager (Portal Squad)

services to support the evolving needs and complexities of a more digital BCG. together business-critical operations - such as Procurement & Payables, Global Finance . Operations, and Executive Support Services - alongside specialist expertise including Real Estate, . reliable service delivery. differentiation, while reducing risk through consistent controls and business continuity. scalable platforms and globally integrated ways of working across our strategic core global hubs, . oversee the day-to-day activities that keep the platform reliable, well governed, and responsive to. You will manage the processes, priorities, and resources behind the. portal, ensuring content and user requests move efficiently from intake through resolution. You will work closely with the MyMetrics product leadership team, bringing an operational. perspective that helps shape priorities and informs the product roadmap. and roadmap ownership sit with senior product leadership, your understanding of how MyMetrics. performs day to day will make you an important voice in its continued development. provides an opportunity to deepen your product management capabilities and grow your scope. Lead day-to-day operations for MyMetrics, maintaining a reliable and well-managed. Build, manage, and continuously improve processes for onboarding, updating,. governing, and retiring reporting content and managing user access. Oversee incoming ServiceNow requests, establish priorities, direct work to the. appropriate teams, and ensure issues progress to timely resolution. Guide and develop junior team members responsible for operational execution, while. remaining hands-on when additional support is needed. Partner with data architecture and technology teams to ensure security and governance. Monitor operational needs, identify risks and recurring issues, and develop practical. improvements that strengthen the portal and its supporting processes. Bring insights from day-to-day operations, users, and content owners to product. Coordinate across a globally distributed network of product owners, account managers,. business partners, and delivery teams to maintain clear ownership, expectations, and service. 10–12 years of relevant experience in business intelligence, reporting, technology. Bachelor’s degree in Business Intelligence, Finance, Accounting, Information Systems, or. Experience managing an enterprise reporting or analytics platform, or comparable. technology operations and processes. Strong understanding of data governance, user entitlements, personas, access controls,. and data security concepts. Demonstrated ability to structure complex operational processes, manage competing. priorities, and guide teams toward high-quality outcomes. Exposure to ServiceNow, Power BI, Tableau, Sigma, or workflow automation and. generative AI tools is beneficial. Working knowledge of SQL, with the ability to validate usage, access, and other. operational data. Strong communication and collaboration skills across global teams. You’ll be a key member of the Business Intelligence & Analytics (BI&A) Product Portfolio,. working within its AI & Automation and Enablement team. You’ll collaborate closely with BI&A. product leadership and colleagues across product, delivery, data architecture, and technology. teams to support the effective operation and continued development of MyMetrics. You’ll also work with a globally distributed community of product owners, account managers,. With colleagues. working relationships across teams and time zones to keep the portal operating effectively and. responsive to BCG’s evolving reporting needs. For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices. Who We Are.