Global IT Platform Engineer Manager

Lead the implementation, global rollout, and ongoing operations of Smart Booking and Smart Office platforms across BCG offices, ensuring seamless deployment, operational stability, and user adoption. Own the technical and operational performance of SaaS-based office resource management applications, including desk booking, meeting room management, and workplace management solutions. Manage platform upgrades, enhancements, configurations, and integrations to ensure scalability, reliability, security, and alignment with business requirements. Design, develop, and optimize SQL queries, stored procedures, and database solutions using SQL and PostgreSQL, ensuring data integrity and optimal performance. Develop Python-based scripts, applications, and automation solutions to support data processing, system integrations, and operational efficiency. Leverage cloud technologies across AWS, Azure, and GCP to support application integrations, data processing, and platform operations. Implement proactive monitoring, logging, and alerting using Splunk, Datadog, and similar tools to identify performance issues, troubleshoot incidents, and ensure platform reliability. Lead technical investigations, root cause analysis, and resolution of complex application, database, API, and integration issues in collaboration with engineering teams and SaaS vendors. Design and maintain integrations between SaaS applications, enterprise systems, and cloud services using REST APIs, webhooks, and other integration technologies. Partner with business stakeholders, Product Owners, and engineering teams to gather requirements, define technical solutions, prioritize enhancements, and drive alignment on project objectives and deliverables. Develop operational dashboards and reporting solutions using Power BI, Tableau, Snowflake, Alteryx, or similar tools to support data-driven decision-making. Drive continuous improvement through process automation, emerging technologies, and AI-enabled capabilities while ensuring compliance with enterprise architecture, security, and data privacy standards. B.Tech in Computer Engineering or Master of Computer Applications (MCA) from a recognized university. Minimum 8 years of relevant experience in platform engineering, application development, SaaS platform management, or enterprise application support, including experience leading technical initiatives. Strong hands-on expertise in SQL and PostgreSQL, including complex query development, stored procedures, database design, performance tuning, and troubleshooting. Proficiency in Python programming, with practical experience developing automation scripts, data processing solutions, and application integrations. Good working knowledge of AWS, Microsoft Azure, or Google Cloud Platform (GCP), including cloud services, application architecture, and cloud-based integrations. Experience with monitoring and observability tools such as Splunk and Datadog, including log analysis, alerting, performance monitoring, and incident troubleshooting. Strong understanding of data pipelines, ETL/ELT processes, data modelling, REST APIs, and enterprise system integrations. Hands-on experience implementing, managing, or supporting SaaS applications related to office resource management, such as desk booking, meeting room reservations, and workplace management solutions. Solid understanding of application architecture, relational databases, API integrations, authentication mechanisms, and software development best practices. Experience in platform configuration, application upgrades, production support, incident management, and release management. Working knowledge of application security, identity and access management, role-based access control, and data privacy requirements. Familiarity with Agile methodologies and tools such as Jira, ServiceNow, and Trello, along with experience coordinating cross-functional technical initiatives. Excellent communication and stakeholder management skills, with proven experience collaborating with global teams, managing expectations, and driving alignment on project deliverables. Strong analytical, problem-solving, and organizational skills, with the ability to independently manage complex technical challenges and multiple priorities. Familiarity with Snowflake, Alteryx, Power BI, Tableau, Power Automate, CI/CD practices, and emerging AI technologies such as LLMs and Agentic AI would be an advantage. Taking end-to-end ownership of SaaS platforms, ensuring technical stability, operational excellence, and continuous improvement. Applying hands-on expertise in SQL, PostgreSQL, Python, cloud technologies, and system integrations to solve complex technical and business challenges. Proactively monitoring application performance, troubleshooting incidents, and performing root cause analysis using tools such as Splunk and Datadog. Designing and optimizing data pipelines, database solutions, and integrations to ensure reliable and efficient data exchange across enterprise systems. Building strong stakeholder relationships, understanding business requirements, managing expectations, and driving alignment across technical and business teams. Leading technical initiatives and project delivery, effectively managing priorities, dependencies, risks, and timelines while ensuring high-quality outcomes. Translating complex business requirements into actionable technical solutions, Agile user stories, and clearly defined deliverables. Communicating technical challenges, project updates, risks, and recommendations effectively to stakeholders and senior leadership. Working independently and collaboratively with global, cross-functional teams while adapting to changing business priorities and technologies. Identifying opportunities for automation, platform optimization, and innovation while staying current with emerging trends in SaaS, cloud computing, Smart Office technologies, and AI. Who We Are. YOU’RE GOOD AT. For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.