Global IT Quality Engineer Manager

This is a hands-on technical leadership role focused on ensuring the quality, reliability, and scalability of enterprise SaaS applications through effective manual and automated testing. Lead and mentor quality engineers across manual and automated testing, providing technical guidance, coaching, and quality oversight. Develop and execute test strategies for the VMS product/platform, aligned with established quality engineering standards. Remain hands-on with test automation, contributing to framework development, implementation, and code reviews. Drive automation initiatives to improve test coverage, efficiency, reliability, and release confidence. Ensure comprehensive testing of VMS workflows, business rules, APIs, integrations, databases, and backend services. Partner with product owners, business analysts, and engineers to translate requirements into effective test scenarios, including negative, boundary, integration, and edge cases. Collaborate with development and DevOps teams to integrate automated testing into CI/CD pipelines and enable continuous testing. Lead defect triage and root cause analysis for complex or recurring issues and work with engineering teams on preventive actions. Track and report quality metrics, including defect trends, test coverage, automation coverage, and defect leakage, to identify risks and improvement opportunities. Provide quality assessments and recommendations to support release readiness and release decisions. Recommend and adopt appropriate testing tools and technologies to improve quality engineering effectiveness. Drive adoption of established QA practices and foster a quality-first culture within the VMS team. 8+ years of experience in Software Quality Assurance / Quality Engineering, with expertise in both manual and automation testing. Strong hands-on experience developing and maintaining automated test suites and frameworks. Experience testing workflow-driven enterprise platforms such as Vendor Management, Procurement, Contract Lifecycle Management (CLM), HR, or similar business applications. Experience across functional, integration, regression, API, UI, end-to-end, and data validation testing. Experience working with APIs, databases, backend services, and enterprise system integrations. Experience integrating automated testing into CI/CD pipelines. Experience working in Agile/Scrum environments with globally distributed, cross-functional teams. Experience testing SaaS-based Vendor Management or Procurement platforms such as SAP Fieldglass, Coupa, or similar enterprise workflow applications. Experience with performance and load testing. Exposure to AI-enabled testing tools or applications of AI within Quality Engineering. Strong understanding of QA methodologies, SDLC, STLC, Agile testing practices, and Quality Engineering principles. Hands-on expertise with Playwright (preferred) or Selenium. Experience with automation approaches such as Page Object Model (POM), Hybrid, and Data-Driven frameworks. Proficiency in Java, JavaScript, TypeScript, or Python for automation scripting. Experience with API testing using Postman; knowledge of REST Assured or similar frameworks is an advantage. Experience with test and defect management tools such as JIRA, Zephyr, and QMetry. Experience with Git and CI/CD tools such as Jenkins, GitHub Actions, or equivalent technologies. Strong understanding of enterprise SaaS applications, APIs, integrations, databases, and workflow-driven systems. Strong analytical, troubleshooting, and problem-solving capabilities. You’ll work with a globally distributed, cross-functional team of product owners, business analysts, software engineers, DevOps engineers, architects, quality engineers, and business stakeholders in a fast-paced Agile environment. As a hands-on technical quality leader, you will mentor quality engineers and partner with product and engineering teams to ensure quality is embedded throughout the development lifecycle. Providing clear technical direction while remaining hands-on when needed. Coaching and developing quality engineers. Raising engineering standards through constructive reviews and knowledge sharing. Problem Solving & Decision Making. Anticipating risks and identifying issues early. Making pragmatic, risk-based decisions while balancing quality, timelines, and business priorities. Navigating complex technical and business problems with sound judgment. Communication & Collaboration. Communicating clearly with both technical and non-technical stakeholders. Influencing teams and building alignment across functions and geographies. Giving and receiving constructive feedback effectively. Work Management & Organization. Managing multiple priorities in a dynamic environment. Demonstrating strong attention to detail while maintaining focus on broader outcomes. Taking ownership and driving work through to completion. Customer & Business Focus. Understanding business workflows and the impact of product quality on users. Balancing technical quality with business needs and user experience. Maintaining a strong focus on reliable and scalable product outcomes. Challenging existing ways of working and identifying practical opportunities for improvement. Staying current with evolving quality engineering technologies and practices. Promoting learning, experimentation, and continuous improvement within the team. Values & Ethics. Demonstrating accountability, sound judgment, and integrity. Handling confidential business and user information appropriately. Required Experience. Key Skills. You’re Good At. Technical Leadership. For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.