Senior Technical Support Executive

<span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">ICS Grade: E3</span></span></b></span></span></span><br><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Experience:</span></span></b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%"> 5-7Years</span></span></span></span></span><br><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Role Overview</span></span></b></span></span></span><br><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs. </span></span></span></span></span><br><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Core Responsibilities</span></span></b></span></span></span><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Lead complex validation, upgrade, migration, and release activities.</span></span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Serve as the technical escalation point for critical UC/CC issues.</span></span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Drive automation and operational efficiency initiatives.</span></span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Mentor engineers and provide technical leadership across customer engagements.</span></span></span></span></span></span></li></ul><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Technical Skills</span></span></b></span></span></span><br><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Avaya UC (Aura 8.x and Above):</span></span></b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%"> CM, SM, SMGR, AES, AADS, IX Messaging</span></span></span></span></span><br><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Contact Center:</span></span></b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%"> AAEP, CMS, Verint WFO, Experience Portal</span></span></span></span></span><br><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Enterprise Platforms:</span></span></b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%"> SBC, ESXi, KVM</span></span></span></span></span><br><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Infrastructure &amp; Automation:</span></span></b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%"> Linux, VMware ESXi, Python, Shell, PowerShell</span></span></span></span></span><br><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Core Competencies:</span></span></b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%"> Technical Escalation, Health Check Automation, Migration &amp; Validation Strategy, Cross-Platform Integration, Performance Optimization</span></span></span></span></span><br><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><b><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Key Competencies</span></span></b></span></span></span><ul style="margin-bottom:11px"><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Technical Leadership</span></span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Advanced Problem Solving</span></span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Automation &amp; Continuous Improvement</span></span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Customer &amp; Stakeholder Management</span></span></span></span></span></span></li><li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Aptos,sans-serif"><span lang="EN-US" style="font-size:11.0pt"><span style="line-height:115%">Mentoring &amp; Knowledge Sharing</span></span></span></span></span></span></li></ul><br>&nbsp;