APPLICATION SUPPORT ENGINEER (L1)

JOB RESPONSIBILITY

• Provide technical support to users on GIS based application at customer premises
• Handle all issues assigned by customer/user directly
• Evaluate issues, troubleshoot and provide resolution
• Ensure that all the operational processes and SLA are strictly followed
• Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred
• Provide application support during outage/degrade or any enhancements.
• Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.
• Need to interact with stakeholder regarding the resolution of issues.
• Perform incident/change/release management activities
• Troubleshoot end user problems
• Understand application Error messages and error/installation logs
• Server/OS related knowledge to access servers, check OS and application logs for issue, etc.
• Deployment of application and configure on server/cloud
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Required to report to Customer Operational Manager.
• Ready to work in 24*7 shift (rotational on weekly /bi-weekly).

QUALIFICATION & SKILL SET

• 2-4 Years of Experience
• Excellent written and verbal communication skills.
• Technical knowledge of GIS application is must.

E.g. Smart Inventory or Network Engineer (NE) or any other.

• Server/OS related knowledge to access servers, check OS and application logs for issue, etc.
• Knowledge about application integration (integrated with other systems to receive data/information)
• Knowledge of complete Data flow in the system.
• Database SQL knowledge (e.g.

Oracle, PostgreSQL, or any other database)

• ITIL certification is preferred (Good to have…)