Reservation Executive

<p><strong>Prime Function:</strong></p><ul><li>Plan the room reservations.</li><li>Ensure proper selling techniques and strategies are utilized to maximize room revenues.</li><li>Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.</li><li>Any matter which may affect the interests of the hotel should be brought to the attention of the Management.</li></ul><p><strong><u>Key Responsibilities:</u></strong></p><p><strong>Sales &amp; Marketing Planning</strong></p><ul><li>Plan &amp; prepare forecasts on a timely basis for review.</li><li>Plan &amp; prepare monthly reports, forecasts and other relevant reports.</li><li>Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.</li></ul><p><strong>People Management</strong></p><ul><li>Provide effective support to the team to enable them to provide effective and efficient services.</li><li>Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. &#xa0;</li><li>Ensure that the team has been trained for all safety provisions.</li></ul><p><strong>Financial Management</strong></p><ul><li>Identify optimal, cost-effective use of the resources and educate the team on the same.</li><li>Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.</li><li>Assist in the development of occupancy forecasts for the annual budget.</li></ul><p><strong>Operational Management</strong></p><ul><li>Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.</li><li>&#xa0;Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability</li><li>&#xa0;Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.</li><li>&#xa0;&#xa0;Ensure calculative overbooking.</li><li>Give discounts and corporate rates, as per the company’s policy.</li><li>Supervise and delegate work to reservation associate</li><li>Ensure that all reservations are recorded as per standard procedures.</li><li>Handle additional responsibilities as and when delegated by the Management.</li></ul><p><strong>Managerial Qualities</strong></p><ul><li>Leadership skills that utilize persuasion and motivation to attain organizational&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0;&#xa0; goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;</li></ul><ul><li>Ability to accept responsibility;</li><li>Self-confidence, motivation, drive and tenacity;</li><li>Ability to enhance organizational performance;</li><li>Ability to clearly delegate tasks and responsibilities;</li><li>Ability to think strategically, inductively, and creatively;</li><li>and the propensity to recognize and acknowledge other peoples’ ideas.</li></ul>

<p>Must be Graduate</p><p>&#xa0;</p><p>Must be having 1 or 2 years of experience as Reservations Executive.</p>