Technical Consultant/Senior – RDAF, Client Success

... We are looking for a highly motivated and technically strong Technical Consultant – Client Success to join our team. In this role, you will support o9 customers post-implementation, ensuring seamless platform operations, strong customer outcomes, and high system reliability. You will play a critical role in managing automated batch processes, troubleshooting issues, and collaborating across Support, Dev Ops, Product, and Customer teams to deliver a stable and scalable solution environment. What you will do in this

ROLE: Ensure timely response, recovery, and resolution of batch automation disruptions while meeting customer SLAs Monitor and maintain smooth operations of o9’s cloud-based platform Work closely with Dev Ops and Support teams to troubleshoot and resolve system issues Validate, transform, and manage customer data using tools like SQL, SSIS, Excel, Apache Ni Fi, Hadoop, Py Spark, and Hive Analyze customer data, understand functional/technical dependencies, and ensure data integrity Support CI/CD processes and improve system reliability Monitor and analyze system performance metrics for continuous improvement Develop automation scripts using Python, Bash, or Power Shell Understand and work with o9 platform data models (tables, relationships, optimization structures) Fine-tune performance, automate manual processes, and implement system checks Create and execute integration test cases; track and resolve bugs/issues What you’ll have... 1-5 years of relevant experience in technical consulting, support, or similar roles Strong proficiency in Python and SQL Hands-on experience with ETL tools like SSIS Experience with scripting languages such as Python, Bash, or Power Shell Exposure to cloud platforms like AWS, Azure, or Google Cloud (preferred) Experience with planning tools such as SAP, Oracle, e2open, Kinaxis, JDA (preferred) Knowledge of data processing tools like Hadoop, Py Spark, Hive (preferred) Familiarity with statistical/optimization tools (R/Python/Java Script) is a plus Strong analytical, problem-solving, and debugging skills Ability to take ownership and work independently with minimal supervision Good understanding of system performance tuning and automation Education Bachelor’s degree in Computer Science, Engineering, Supply Chain, Operations Research, Statistics, or a related quantitative field Master’s degree (preferred) What we’ll do for you: Flat organization: With a very strong entrepreneurial culture (and no corporate politics). Great people and unlimited fun at work. Possibility to really make a difference in a scale-up environment. Support network: Work with a team you can learn from every day. Diversity: We pride ourselves on our international working environment. Dav Os Insight (Turning VUCA into value with Neuro-Symbolic AI): https://l1nk.dev/ng Qoe Work-Life Balance: https://youtu.be/IHSZe UPATBA?feature=shared Feel part of A team: https://www.youtube.com/watch?v=O6B2l EJl2o I How the process works... Setup & Create your profile in Workday to track the status

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If already done, kindly ignore! Respond with your interest to us. We’ll contact you either via video call or phone call

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During the interview phase, you will meet with the technical panel for 60 minutes. We will contact you after the interview to let you know if we’d like to progress your application. There will be 2 rounds of technical discussion followed by a Managerial round. We will let you know if you’re the successful candidate. Good luck! More about us… At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations. With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value. o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey! We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet. But we also have a vision for our people. We want the most talented, committed and driven people to power our transformative approach. As an individual and in a team, your actions reflect our values. In return, we’ll provide a nurturing environment where you can be a part of something special.