Senior Enterprise Operations Engineer-1

Job Description: L2 Cloud Operations Engineer – Role Description Two shifts

• Sun to Wed 06:30 am to 06:30 pm with Sun alternate Thurs to Sun 06:30 am to 06:30 pm with Sun alternate We are seeking a highly skilled L2 Cloud Operations Engineer to operate, scale, and continuously improve enterprise-grade multi-cloud platforms.

This role combines expertise in cloud engineering, Dev Ops, SRE, automation, CI/CD troubleshooting, observability, security operations, and AIOps-driven incident management. You will be responsible for ensuring complex incident resolution, platform reliability, Dev Ops enablement, Kubernetes operations, automation, and operational excellence across AWS, Azure, and hybrid environments.

Key Responsibilities

1. Cloud Operations & Platform Reliability (SRE Focus)

• Take ownership of production cloud platform stability, availability, performance, and reliability.
• Lead complex incident triage, deep troubleshooting, and resolution across cloud and container platforms.
• Implement SRE best practices such as SLIs, SLOs, SLAs, error budgets, and resilience engineering.
• Drive root cause analysis (RCA) and eliminate recurring failures through engineering solutions.

2. CI/CD Pipeline Support & Dev Ops Enablement

• Provide advanced troubleshooting for CI/CD pipelines (Jenkins, Git Hub Actions, Git Lab CI, Azure Dev Ops, AWS Code Pipeline).
• Diagnose and resolve pipeline failures related to infrastructure, container builds, artifact storage, security scanning, and deployment orchestration.
• Enable self-service pipelines, progressive delivery, canary deployments, and rollback automation.
• Collaborate with engineering teams to improve deployment velocity, quality, and reliability.

3. Multi-Cloud Engineering & Kubernetes Operations

• Operate and support large-scale AWS, Azure, and hybrid cloud platforms.
• Perform advanced Kubernetes operations including:
• Cluster management
• Node scaling
• Networking troubleshooting
• Pod failures
• Storage & ingress debugging
• Manage cloud networking, compute, storage, IAM, load balancing, and security services.

4. Observability, AIOps & Intelligent Operations

• Operate and enhance enterprise observability platforms across metrics, logs, traces, and events.
• Implement AIOps-driven alert correlation, noise reduction, anomaly detection, and predictive analytics.
• Build automated remediation workflows and self-healing systems.
• Drive MTTR reduction through automation-first operations.

5. Security Operations & Dev Sec Ops

• Provide cloud security incident triage and remediation.
• Implement Dev Sec Ops automation for vulnerability scanning, compliance checks, and policy enforcement.
• Support cloud security posture management (CSPM), IAM governance, secrets management, and certificate lifecycle management.

6. Automation, Infrastructure as Code & Engineering Excellence

• Build and maintain infrastructure as code (Ia C) using Terraform, Cloud Formation, ARM, and Bicep.
• Develop automation scripts and tools using Python, Bash, Power Shell, and Go.
• Implement event-driven automation and auto-healing frameworks.

7. ITSM, Incident, Change & Problem Management

• Serve as the technical escalation point for L1 teams.
• Lead incident management, problem management, and change governance using ITIL best practices.
• Maintain high-quality SOPs, runbooks, and knowledge articles.

Mandatory Qualifications & Certifications (Strict Requirement) Candidates must hold at least two of the following certifications:

• Certified Kubernetes Administrator (CKA)
• AWS Certified Solutions Architect – Associate
• AWS Dev Ops Engineer – Professional / Sys Ops Administrator – Associate
• Microsoft Azure Solutions Architect Expert
• Azure Dev Ops Engineer Expert Candidates without minimum two active certifications will not be considered.

Required Technical Skills Cloud & Platform

• AWS: EC2, EKS, VPC, IAM, ALB/NLB, S3, RDS, Cloud Watch, Lambda
• Azure: AKS, VNET, IAM (Entra), Load Balancer, App Services, Monitor
• Multi-cloud architecture & operations Kubernetes & Containers
• Kubernetes (EKS, AKS, Open Shift)
• Helm, Kustomize, Argo CD, Flux
• Docker, container build pipelines
• Service mesh (Istio / Linkerd – good to have) CI/CD & Dev Ops Toolchain
• Jenkins, Git Hub Actions, Git Lab CI, Azure Dev Ops
• Terraform, Cloud Formation, ARM/Bicep
• Artifact management: Nexus, Artifactory
• Git Ops workflows Observability & AIOps
• Dynatrace, Datadog, Prometheus, Grafana, Splunk, ELK
• Event correlation, anomaly detection, predictive analytics
• AIOps platforms & auto-remediation frameworks Security & Compliance
• IAM, secrets management, PKI & certificates
• CSPM: Prisma Cloud, Wiz, Defender
• Security incident response
• Vulnerability scanning & remediation Scripting & Automation
• Python, Bash, Power Shell, Go (any two)
• REST APIs, event-driven automation
• Serverless automation workflows SRE & Operational Excellence Skills
• SLIs, SLOs, SLAs
• Error budgets
• Chaos engineering
• Capacity planning & forecasting
• Performance engineering Behavioral & Leadership Skills
• Strong problem-solving mindset
• Excellent troubleshooting skills
• High ownership & accountability
• Stakeholder communication
• Ability to work in 24x7 global operations model Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.