Accounts Receivable Supervisor

Job Summary Job Summary Join our dynamic Accounts Receivable, Cash, Credit & Collections (ARCC) team as a Supervisor, where you will lead global billing operations and drive operational excellence. You will partner closely with Credit & Collections to unblock barriers, resolve complex invoicing disputes, and accelerate cash flow. By leveraging your enterprise billing expertise and continuous-improvement mindset, you will ensure accurate, compliant invoicing and scale processes in a high-growth environment. This is a vital role where your leadership will directly impact customer satisfaction and financial performance. Key Responsibilities Oversee end-to-end global billing activities, including invoicing, adjustments, and account reconciliations. Partner with Credit & Collections to resolve billing disputes and escalations impacting cash collection. Investigate complex invoice disputes and billing discrepancies to unblock customer payments efficiently. Support cash collection acceleration by expediting credit turnaround and invoice corrections. Collaborate cross-functionally with Revenue, Finance, and IT to resolve billing bottlenecks. Manage month-end and quarter-end billing activities to ensure accurate and timely deliverables. Drive continuous process improvements and system enhancements for better billing accuracy and scalability. Ensure compliance with SOX 404 internal controls, company policies, and audit requirements. Serve as the primary escalation point for billing inquiries from internal partners and enterprise customers. Qualifications Required Qualifications Bachelor's degree in Accounting or Finance with 6+ years of relevant billing and AR experience (please confirm this inferred value). 2 to 3 years of experience in a global supervisory or team lead capacity. Operational proficiency in enterprise ERP systems, specifically SAP. Strong analytical, dispute-resolution, and root-cause problem-solving skills. Proven ability to lead teams and execute under pressure in a fast-paced environment. High proficiency in Google Workspace and advanced knowledge of MS Excel. Preferred Qualifications Experience in high-tech, Saa S, or software and hardware industries. Familiarity with CRM platforms such as Salesforce, Get Paid, High Radius, or Stuut. Comprehensive understanding of quote-to-cash workflows, concepts, and month-end close processes. Strong interpersonal and communication skills across cross-functional teams and external clients. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. Please use this form to provide us with information that will help direct your request and find your data in all of our systems