Salesforce CRM Administrator

The Digital Customer Experience (DCX) team provides managed services and continuous enhancement for Salesforce CRM platforms supporting Emerson businesses globally. This role is responsible for administering, configuring, and developing Salesforce solutions that support Sales, Service, and Revenue Operations teams. The position focuses on delivering reliable, scalable CRM functionality, resolving end user incidents, and partnering closely with business stakeholders to improve customer experience and operational efficiency. In This Role, Your Responsibilities Will Be: Provide Salesforce CRM system and user support, including incident resolution, system configuration, enhancements, monitoring, testing, troubleshooting, and break/fix activities in accordance with established service level agreements (SLAs) Administer Salesforce environments, including user management, security, profiles, roles, permission sets, sharing rules, and data access controls Design, configure, and implement Salesforce solutions using declarative tools, automation, and custom development where appropriate Build and maintain Salesforce Flows, validation rules, agentic tools, and other automation to support business processes and improve operational efficiency Support CRM releases, deployments, enhancements, and change management activities while adhering to governance standards and best practices Monitor system performance, user adoption, data quality, and usage trends to proactively identify risks and continuous improvement opportunities Partner with business stakeholders, product owners, and cross-functional teams to gather requirements and translate business needs into scalable Salesforce solutions Support integrations between Salesforce and enterprise applications, including ERP, marketing automation, and digital platforms Ensure data integrity, compliance, and system governance through effective administration, process enforcement, and data quality management Develop reports, dashboards, and analytics that provide actionable insights and support business decision-making Identify, document, prioritize, and support the delivery of enhancement requests, including user acceptance testing (UAT) and solution validation Who You Are: You show strong initiative and ownership in complex situations and are proactive in identifying opportunities for improvement. You adapt your approach based on stakeholder needs, work effectively across global teams, and bring energy, focus, and follow‑through to everything you do. You balance technical depth with business understanding and are committed to delivering high‑quality, customer‑focused solutions. For This Role, You Will Need: 1–3 years of hands‑on experience with Salesforce CRM administration and/or development Strong experience with Salesforce configuration, security model, and standard CRM objects Hands‑on experience with Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs Experience building Salesforce automation using Flows, Process Builder (where applicable), and validation rules Experience supporting Sales Cloud and/or Experience Cloud (Agentic AI/AgentForce a plus) Understanding of Salesforce release management, environments, and deployment tools Experience working with integrations, data migration, and data quality best practices Solid understanding of CRM best practices, scalable design principles, and governance. Preferred Qualifications that Set You Apart: Experience Level 1–3 years Salesforce experience Salesforce Certifications (Recommended) Salesforce Certified Administrator CRM Administration Skills User setup, profiles, permission sets, reports & dashboards Automation & Configuration Basic Flows, validation rules, page layouts Development Skills Basic Apex understanding, simple LWCs Tools & Platforms Salesforce UI, basic Flow Builder Integrations & Data Data import/export tools Experience Level 1–3 years Salesforce experience Salesforce Certifications (Recommended) Salesforce Certified Administrator Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.