CSA

Firstsource Solutions is hiring! We have exciting opportunities for Voice Customer Support Executives. If you have strong communication skills and a passion for delivering excellent customer service, this is a great opportunity to build your career with a dynamic and growth-oriented organization. Job Role: Customer Support Executive (Voice Process ) Experience: 0 – 4 years Work Location: Hyderabad Shift Timings: US Rotational Shifts (24x7) Who We're Looking For - Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.

• Freshers and candidates with customer service experience.
• Strong verbal English communication skills with a clear and confident voice.
• Active listening, empathy, and problem-solving abilities.
• Basic computer navigation and typing skills.
• Flexible to work in US rotational shifts and comfortable with 2 rotational week-offs.
• Positive attitude and ability to work in a fast-paced environment.

What You'll Be Doing - Handle inbound customer service calls from US-based customers and deliver a positive customer experience.

• Understand customer concerns and provide accurate, timely resolutions as per process guidelines.
• Respond to product, service, and general customer inquiries while maintaining quality and compliance standards.
• Meet performance metrics related to call quality, customer satisfaction, and schedule adherence.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.