Sr. AOC Engineer | Careers | Neurealm

service requests within Service Now, adhering to SLAs and ITIL

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• 8 years Location Chennai, Tamil Nadu, India (CHN) Job Summary JD Service Now: Incident & Application Support
• Respond to, investigate, and resolve Level 2 production incidents and service requests within Service Now, adhering to SLAs and ITIL framework practices.

Splunk Expertise: Perform real-time production/Application log analysis using Splunk. Hands-on experience creating Splunk queries, custom dashboards, alerts, and report generation. SQL: Proficiency in basic-to-intermediate SQL commands for querying, filtering relational database tables (MS SQL or Postgre SQL). Preferably candidates with contact center experience Experience working in a 24x7 application support environment. Hands-on troubleshooting and problem-solving: Ability to independently investigate, diagnose, and resolve production incidents. Technical depth: Strong experience with Splunk, Java/Java Script, AWS logs, SQL, and web application support. Ownership and proactiveness: Ability to take end-to-end ownership of incidents, perform root cause analysis, and drive issues to resolution. Communication: Ability to clearly articulate technical issues, troubleshooting steps, and resolutions.