Field Service Engr II

Business details: HPS – Lifecycle Solutions & Services Position: Engineer - Services Qualifications: B.E- Instrumentation/ Electronics Base Location: Mumbai Job Profile - Field Service Engr II As a Field Service Engineer II here at Honeywell, you will provide advanced technical support in Industrial Automation, troubleshoot complex issues, ensure solution implementation, and drive customer satisfaction. · Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems · Preventive Maintenance –Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system. · Corrective Maintenance – Restoring the system from any faults in the system · Shutdown Maintenance · Possess fluent oral & written communications skills · PC troubleshooting and Networking · Documentation - 40 % documentation is involved · Knowledge of DCS and PLC with a hands-on experience. · Matured skills in independent troubleshooting / problem resolution on these platforms. · Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices. · Build, Develop & Sustain Customer relationships with effective Customer management. · Should be able to plan site visits as per agreed SLAs with customer. · Required travel 70% to 80% of the time anywhere in Maharashtra · Be available 24x7 for support during exigencies. · Candidate will have to keep himself technically updated by completing the assigned trainings. · The candidate will need to Build, Develop & Sustain Customer relationships with effective Customer management. · The job will involve Executing Service projects and migrations and will demand long stay at customer sites. · Execute Service projects and migrations · Identify prospects, conduct pre-sales site assessment, and develop them into firm leads. · Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution · ISO, HSE, commercial guidelines and all Honeywell Process compliance is must. · Be a single point contact for all customer needs for designated customers. · Added advantage if knowledge of Honeywell System · Must be willing to serve and be deputed as Site Support Specialist (Resident support Engineer) 24x7, 365 days. · Ready to work on ONGC Platforms (Offshore) for upto 45 Days per visit on rotation basis · Ready to work on other western region sites (Maharashtra, MP etc) as a ‘Service Engineer’ when not as Site Support Specialist (Resident Support Engineer). · Office Process should be followed timely and accurately. · Politeness and good communication skills are required during interactions. · Leave process and frequency should be followed as per the standard regional process. Engineer should have minimum 5-8 years of experience working on DCS/PLC/Scada system.